Computer technician jobs in North Canton, OH - 1,020 jobs
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Hiretech Group 3.5
Computer technician job in Bedford, OH
IT Support-Help Desk Analyst responsible for company-wide end-user support of Hardware, Software, Mobile devices, and PC refresh.
Duties include investigating, researching, troubleshooting, and escalating issues in a timely and appropriate manner.
Minimum six months to three years of HelpDesk/IT Support or Internship in the IT Support arena
Windows, PC refresh exp, Active Directory, and hands-on exp supporting mobile devices.
Troubleshooting hardware devices(keyboards/mouse)
Must be on-site 5 days a week, with the potential of a hybrid schedule after 3 months of training.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$34k-65k yearly est. 5d ago
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Computer Field Tech Position-Youngstown/ Boardman, OH
BC Tech Pro 4.2
Computer technician job in Youngstown, OH
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 13d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Computer technician job in Canton, OH
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$30k-41k yearly est. 13d ago
IT Data Analytics Intern
Oatey Supply Chain Services 4.3
Computer technician job in Cleveland, OH
20600 Emerald Parkway, Cleveland, Ohio 44135 United States of America
Why Oatey?
Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries, with a commitment to delivering quality, building trust and improving lives. Today, Oatey operates a comprehensive manufacturing and distribution network comprised of industry leading family of companies: Oatey, Cherne, Keeney, Quick Drain, Hercules, Dearborn, Oatey Canada, William H. Harvey, Masters, Contact, Belanger, Lansas, and Durgo.
At Oatey, we're doing big things - and by joining us, you'll have the chance to do big things too. You can build a strong career in an innovative, inclusive, high-performance environment, with the confidence that your company cares - about you, our customers and our world. Ready to make an impact in a place where you matter?
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Oatey Co. is a privately held global corporation that manufactures and distributes products for plumbing professionals and consumers. The company is headquartered in Cleveland, Ohio and has manufacturing and distribution facilities located in the United States, Canada, Mexico, and China. Oatey products can be found in residential and commercial applications and have achieved excellent brand name recognition with plumbing professionals and consumers. The company continually strives to offer innovative solutions to any plumbing application, and products are backed with the highest quality technical and customer support programs in the industry.
2026 Oatey Summer Internship Program - The Oatey Intern Experience
Interested in an internship with challenging projects, high visibility, professional networking, development, and fun?
Oatey is currently seeking college students for the summer of 2026 to join our award-winning program: The Oatey Intern Experience. Oatey offers a 12-week summer internship that will expose you to meaningful work and exceed your expectations. You will be a part of a diverse, collaborative team environment yet experience your own personal and individual growth. Our interns deliver excellence through high engagement and performance, which is why we often hire them post-graduation*.
* Based on outstanding performance and organizational needs
What we're looking for…
The Oatey Intern Experience supports our growing organization by attracting talented students to develop them into future leaders. It is unique with one-on-one mentorship, developmental feedback and coaching, lunch series, engaging networking events and weekly forums. You will work closely with experts to develop your skills and gain valuable insight in your chosen career field. Additionally, you will have exposure to all leadership levels of Oatey. Lastly, you will have a great time networking with other interns and forge lasting relationships.
Oatey offers a vigorous program that includes:
Learning and Development • Peer Mentoring • Challenging Team Projects • Community Involvement
IT Analytics Intern Position Summary:
Under the general supervision of senior IT leadership, the intern will complete a variety of assignments to support modern analytics at Oatey to include ingestion of new data sources, creating new data pipelines and transformations, creating new reporting views in SQL, working alongside business teams in the creation of Power BI reports and dashboards, and further improving the overall analytics community with new training content and documentation. These assignments will make a positive contribution to Oatey as well as provide the student with “hands-on” work experience.
Expectations & Accountabilities…
Responsible for the creation of at least one Power BI dashboard addressing a complex business analytics requirement. This may include new data sources, additional data transformations, and building out the necessary visualizations.
Replace the legacy Tableau dashboard for our Service Desk with a new one created with Power BI, enhance and extend the capabilities beyond current features.
Work alongside the analytics team in addressing the analytics backlog of requests, enhancements and improvements to the reporting environment.
Create new training materials; short to-do videos, data lineage documentation, quick reference guides, and other artifacts as required.
Based on level of experience and skill, may be leveraged to do more complex data analysis and modeling to build out predictive analytics.
Depending on progress, may be requested to explore the geo-spatial analysis and capabilities in Power BI to meet market analysis requests.
Other duties as assigned.
What you'll need to be successful…
Education and Certification: Pursuing BA/BS in Information Technology & Business or equivalent/related degree.
Year: Junior or Senior
GPA: 3.0 or greater
Self-starter with an inquisitive mindset
Structured and analytical thinking
Demonstrated high initiative
Experience with Structured Query Language (SQL) and Power BI
Familiarity with statistical modeling or other data science practices
Excellent written and oral communication skills
Compensation Range for the Position:
$20.00 USDHourly
Target Cash Profit Sharing for the Position:
N/A
Offer amount determined by experience and review of internal talent.
Equal Opportunity Employer
The Oatey family of companies are an equal opportunity employer committed to Diversity, Equity, and Inclusion. We recruit, employ, promote, and offer competitive pay for all jobs without regard to race, color, creed, religion, sex, age, national origin, disability, sexual orientation, or any other characteristic protected by law.
$20 hourly Auto-Apply 9d ago
Information Technology Support Specialist
Schwebel Baking Company 3.9
Computer technician job in Youngstown, OH
Are you looking for an excellent opportunity in the field of Information Technology? We have a great position at a well-known, consumer packaged goods company for an entry-level person. This is an exciting role to contribute and learn at the same. We have many technology initiatives to ensure our fresh baked products get to shelves and ultimately your table every day.
General Position Summary:We are seeking an entry-level IT Support Specialist to join our IT team in support of all Schwebel's business and technology needs. The person in this role will be responsible for the installation, repair, maintenance, and support of Company's computer hardware and software, networking/communications, and peripheral equipment. Working both independently and as part of a team is crucial in this position to efficiently handle various tasks and collaborate effectively with the IT Department.
What can you expect? Our IT team needs a focused individual to engage all levels with a variety of technology tasks. This is a hands-on role, interfacing with all levels of the organization, and partnering with the other IT team members. This position works for the Director of IT.
Your Day to Day:
Provide IT support to end users, resolving user requests and completing tasks in a timely manner.
Manage Microsoft Office 365 Exchange.
Assist/configure and install desktop (or laptop) applications as needed.
Configure, manage, and troubleshoot company Apple and Android mobile devices, including cell phones and tablets.
Evaluate and recommend hardware and software solutions; perform software and hardware installations, configurations, repair, and upgrades.
Provide technical and administrative support for company phone systems, voicemail, and all related equipment.
Manage company route accounting Mobile devices using Knox (MDM) software.
Install/support and manage the company POS system including software, computers, and credit card terminals.
Manage/support Company shipping department finger scanners and mobile devices.
Install/support company TVs and Camera systems.
Perform computer room operation on an IBM ISeries once a week and during vacation fill in.
Maintain IT asset lists and maintenance logs.
Assist in preparation of technical documentation; Provide user instructions.
What We're Looking For:
Bachelor's degree in computer science, Information Technology or other related field.
Experience in an office environment, preferably in a manufacturing company
Thorough understanding of Windows 7, 10, 11 operating systems.
Demonstrate work experience configuring PC's, printers, networks, and related troubleshooting.
Working Knowledge on configuring Routers.
Effectively communicate with non-technical persons, both oral and written
Ability to flex shifts where needed in addition to weekends as needed.
Other Capabilities and Requirements:
This role works in both an office and plant environment.
Must be able to work in and around operating equipment in a manufacturing environment.
Must be able to stand, walk, and sit for a combined 8 or more hours a day.
Must be able to lift, push, pull or otherwise transport up to 50 pounds occasionally.
Ability to work from/travel to remote locations as needed.
The schedule is Monday through Friday with rotating every other Wednesday and Saturday. (Excluding vacation fill in).
After hour on call approximately every 4 wks.
Why Schwebel Baking Company?
Schwebel's has a great, 100+ year legacy and is carving a path for an amazing future. Our mission is:
Schwebel Baking Company is committed to excellence in nourishing our consumers, customers, and employees through the delivery of great tasting, certified high quality baked foods to your table, while upholding the highest standards of trust, integrity, and leadership that we have for over 100 years.
Our values include: Trust, Collaboration, Excellence, and, Innovation. The entire leadership team is committed to these values and the person in this position will be a role model in delivering.
We have a great benefit package including medical, dental, vision, retirement with company match.
$35k-61k yearly est. Auto-Apply 1d ago
Technical Support Specialist
Brookfield 4.3
Computer technician job in Cleveland, OH
We are seeking a technically adept and customer-focused professional to join our Service Delivery team. This position plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization. The Technical Support Specialist will help ensure the performance and stability of essential systems and tools, while identifying opportunities to improve processes, automate solutions, and enhance user experience.
This role offers hands-on experience with enterprise applications including, but not limited to, Windows 11, Office 365, and Intune. Exposure to these platforms is supplemented by structured learning opportunities including LinkedIn Learning and technical boot camps, providing a strong foundation for career progression within IT.
Responsibilities
Provide comprehensive end-user support in an environment structured around 35% phone support, 55% off-phone tasks, 5% project involvement, and 5% training and development.
Service Desk shifts: 7:00 AM-4:00 PM, 8:00 AM-5:00 PM, and 8:30 AM-5:30 PM.
Deliver remote support using industry-standard tools to resolve technical issues efficiently.
Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow.
Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell TechDirect.
Utilize ServiceNow for full lifecycle management of Incidents and Requests, ensuring thorough documentation and knowledge sharing.
Gather and analyze data to inform technical decisions and recommend practical solutions to improve system performance.
Evaluate software and hardware compatibility to support system upgrades and application rollouts.
Engage with external vendors for escalated issue resolution beyond internal support capabilities.
Provide technical support for companywide meetings, events, and conferences to ensure seamless execution.
Monitor ServiceNow trends and resolution history to identify and recommend preventative measures.
Contribute to a culture of innovation by proactively identifying opportunities to optimize the user support experience.
Qualifications
High School Diploma or GED required.
Minimum of 2 years of experience in an IT support role.
Experience working in a call queue environment is a plus.
Familiarity with ServiceNow preferred.
Demonstrated understanding of IT concepts and processes within an ITIL framework.
Self-motivated with strong problem-solving skills and the ability to adapt in dynamic, fast-paced environments.
Strong interpersonal skills with an emphasis on active listening, communication, and user rapport-building.
Proven ability to collaborate effectively across technical teams and resolver groups.
Excellent verbal and written communication skills.
Commitment to representing the IT department professionally and positively in all business interactions.
General awareness of cybersecurity best practices and ability to provide basic guidance to end users.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
#BPUS
$35k-63k yearly est. Auto-Apply 60d+ ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Computer technician job in Bedford, OH
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$44k-63k yearly est. 60d+ ago
Workday Certified Advanced Comp Lead
Accenture 4.7
Computer technician job in Cleveland, OH
Who We Are We are Accenture, a global professional services company, searching for a Workday Advanced Comp Lead. This individual will be part of a team of advisory professionals focused on cloud-based data-reporting operations that integrate and optimize the essential corporate functions of finance, analytics, planning and HR.For many of our clients, successfully getting their data operations into cloud environments is a major focus. The enterprise data-reporting software of Workday is a critical component of many of the cloud solutions we design, which is why Accenture has assembled a team of more than 2,000 Workday-certified professionals.
What's in it for YouHelp HR and Finance leaders define and execute their strategy and give them the adaptability they need in a fast-changing world.To help you take your skillset beyond Workday technology, our Transformation Powered by Workday Training will help you take your consulting to a whole new level.Take your Workday skills and career to the next level, mastering complex projects while expanding your leadership and advisory skills with a market-leading team.
As a Workday Advanced Compensation Lead, your primary responsibilities may include:
+ Manage teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures
+ Formulate planning, budgeting, forecasting and reporting strategies
+ Architect statements of work and/or client proposals
+ Architect and manage vendor relationships
+ Lead workshops for client education
+ Manage resources and budget on client projects
+ Serve as the escalation point for critical functional issue resolution
+ Provide subject matter expertise to aid in decision making related to the functional solution
+ Lead, mentor, counsel and manage performance metrics of project staff
+ Conduct working sessions with clients to gather, understand, and analyze business requirements.
+ Architect Workday the entire Advanced Comp solution to ensure that all work streams are cohesive and cross functional impacts are considered and mitigated
+ Advise clients on industry standards and leading practices.
+ Understand and apply Workday and Accenture methodologies.
+ Provide the Delivery Lead with status updates and keep them apprised of overall project status.
+ Demonstrate strong client and stakeholder management to achieve project objectives
+ Ensure the client takes advantage of Workday best practices.
+ Support innovation through the creation of new industry leading methods and assets
Why should I join the Accenture Workday team?
+ Innovate every day. Be at the forefront of designing and delivering Workday solutions that push boundaries and create new opportunities for our clients.
+ Lead with the industry's best. Join an industry-recognized global cloud leader with more than 2000 Workday certified professionals collaborating to drive enterprise-wide transformational projects on a global scale. Accenture has worked with more than 600 clients to deliver Workday deployments to unlock the potential of their organizations.
+ Learn and grow continuously. Harness unmatched training and professional development to help you build and advance your Workday, consultative and delivery skills. With learning resources, interactive classroom courses, real-life client simulations and ongoing mentoring available when you need it, you'll expand your thinking beyond the core Workday implementation.
Who will be successful at Accenture?
It's not just what you know or where you've been that propels success at Accenture: It's who you are, fundamentally, as a person. We prize diversity in backgrounds and perspectives. Whatever your unique qualities, a few key traits should apply: You're passionate about technology and motivated to apply the latest technology trends. You're proactive and collaborative; a leader with effective communication skills. You're driven by new challenges and are motivated to improve. You're a creative problem solver with the flexibility to navigate uncertainty. You're focused on the future with a desire to develop inclusive, responsible and sustainable solutions to complex challenges.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements
Here's what you need:
+ Workday Partner Certification
+ Minimum of 3 years of consulting or client-side experience, most recently in a Lead or similar level role
+ Minimum of 3 years of working of Advanced Comp experience
+ Minimum of 3 years of Workday Implementations
+ Bachelor's degree or equivalent (minimum 12 years work experience). If Associate's Degree must have equivalent minimum 6 year work experience.
Bonus points if you have:
+ 6 years of Workday-related implementations
+ Demonstrate knowledge of the HR function & processes
+ Experience in Education or Government Workday implementations
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $73,800 to $218,800
Cleveland $68,300 to $175,000
Colorado $73,800 to $189,000
District of Columbia $78,500 to $201,300
Illinois $68,300 to $189,000
Maryland $73,800 to $189,000 Massachusetts $73,800 to $201,300
Minnesota $73,800 to $189,000
New York/New Jersey $68,300 to $218,800
Washington $78,500 to $201,300
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
$78.5k-201.3k yearly 36d ago
IT Support Specialist
Layerzero Power Systems
Computer technician job in Aurora, OH
LOCATED IN AURORA, OHIO***
About Us
LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure an uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.
Position Description: IT Support Specialist
The IT Support Specialist provides Tier 1 and Tier 2 technical support across the organization, ensuring that employees have reliable access to the hardware, applications, and systems they need to perform at their best. This role works hands-on with Windows devices, Microsoft 365, enterprise applications, networking basics, and manufacturing-floor tools.
This is a great opportunity for someone early in their IT career who thrives in a fast-paced environment, enjoys solving technical problems, and takes pride in providing excellent service.
Key Responsibilities:
End-User Support
Provide Tier 1 & Tier 2 support for desktops, laptops, mobile devices, and corporate applications.
Troubleshoot issues involving connectivity, user identity/access, device performance, and software errors.
Support both office employees and manufacturing-floor personnel.
System Setup & Configuration
Set up and configure Windows devices, printers, user accounts, MFA/security tools, and standard apps.
Assist new hires with workstation setup and onboarding support.
Application & System Support
Assist with ERP system support and enhancements.
Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and general business applications.
Participate in new system rollouts, upgrades, and implementation projects.
Ticketing & Documentation
Log, track, and resolve support tickets according to defined SLAs.
Maintain accurate documentation, device lifecycle records, and asset inventory.
Report recurring issues to the IT team to drive long-term solutions.
Operational Support
Assist with hardware imaging, network troubleshooting, and basic IT maintenance tasks.
Support IT initiatives and contribute to continuous improvement of support processes.
Qualifications:
Required
1-4 years of IT support, help desk, or service desk experience.
Strong troubleshooting abilities across hardware, software, and networks.
Excellent communication and customer service skills.
Hands-on experience with:
Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
Windows operating systems
Basic networking (DNS, DHCP, Wi-Fi, VPN)
Ability to support manufacturing-floor technology and work onsite as needed.
Preferred
Experience with ERP systems, ticketing platforms, or endpoint management tools.
Exposure to Active Directory or Azure AD.
Knowledge of IT asset management practices.
Education
Associate degree or higher in Information Technology, Computer Science, or a related field preferred.
Equivalent hands-on experience will be considered in lieu of a degree.
Industry certifications are a plus, including:
CompTIA A+, Network+, Security+
Microsoft 365 Fundamentals (MS-900)
Microsoft Certified: Modern Desktop Administrator Associate
Who Thrives in This Role
Someone who loves solving problems and helping people
Someone who communicates clearly and stays calm under pressure
Someone who is eager to learn and grow in an enterprise IT environment
Someone who takes initiative and follows through
What We Offer:
Competitive pay with performance incentives
100% company-paid medical, dental, and vision
401(k) with company match
3 weeks PTO, 8 paid holidays, and 2 floating holidays
Why You Will Love Working with Us:
Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement.
Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career
At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.
Salary Description $85,000 to $114,00
$85k-114k yearly 38d ago
Retail Computer Technician
Opportunities To
Computer technician job in Mayfield Heights, OH
MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.
We are currently seeking self-motivated, results-driven RETAIL COMPUTERTECHNICIANS, starting at $15/hour base pay with productivity incentives to increase hourly rates up to $18-$35 + SPIFFs. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years!
You'll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status.
Click here to view our job video
MAJOR RESPONSIBILITIES
Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
Assemble custom computers sold by our expert build-your-own (BYO) sales team
Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis
EDUCATION & EXPERIENCE:
High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred
CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications highly desirable
Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities
Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
Flexible Schedules & Excellent Pay
Employee Discount that includes a Friends & Family Discount Program
Tuition Reimbursement & Education Discounts
Paid Time Off for Regular Associates
401K Plan with company match
Esteemed Vendor & Company Job Training
Career Advancement Opportunities
Micro Center is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their personal growth and careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.
#appcast
$18-35 hourly 6d ago
Site Services Technician
Morgan Engineering Systems Inc. 3.4
Computer technician job in Alliance, OH
Crane Technician
For more than 150 years, Morgan has been committed to offering world class solutions for the metals industry. At Morgan, we position our customers for success by collaborating with them to enhance safety, improve efficiency, and deliver value through the world's most advanced material handling systems-while building a better future for our employees and community.
Due to growth, we are looking for a full-time Crane Technician to join our team in Alliance, OH
You will assemble, install, and maintain Morgan's industrial overhead cranes at customer sites across the U.S while ensuring that innovation comes standard with every order.
Join our team to help us fulfill our vision:
To challenge the possibilities of today by thinking differently.
Responsibilities:
Assemble, install, wire, and commission Morgan industrial overhead cranes at customer sites across the U.S.
Perform preventative maintenance on overhead cranes
Inspect mechanical and electrical systems on overhead cranes
Troubleshoot and repair mechanical and electrical systems, including AC and DC electrical systems
Must be able to work safely and efficiently at heights of up to 100 feet
Education/Experience:
High school diploma or equivalent
At least 1 year experience in a related industry
Welding experience is a plus
Ability to read blueprints and use metrological instruments such as micrometers
Basic organization, communication, and problem-solving skills
Must have own tools
Skills in one or more of the following areas preferred:
Millwright work
Iron work
Pipefitting
Electrical meters
Basic machining
Basic welding
Basic rigging
Benefits:
Competitive wages
Comprehensive benefits package, including:
Health insurance
Dental insurance
Vision insurance
Life insurance
401(K)
401(K) matching
Paid time off
About Morgan:
For more than 150 years, Morgan Engineering has created a legacy as a world leader in material handling systems. Through the design, production and service of large-scale industrial overhead and gantry-type cranes and mill equipment, we provide the innovative technology and engineering expertise to move our clients' businesses forward. To learn more about our company or apply for this position, visit **************************
Disclaimer:
Morgan Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$42k-57k yearly est. Auto-Apply 17d ago
Integration System Support Specialist
Northwest Hardwoods 4.0
Computer technician job in Beachwood, OH
NWH, founded in 1967, has become the leading manufacturer and supplier of hardwood lumber to North America, Europe, and Asia. With an unwavering focus on simplifying the customer experience, NWH serves the furniture, flooring, cabinet, molding, and millwork industries with 14+ hardwoods species from the major U.S. growing regions as well as imported plywood and exotic lumber.
The company operates over 30 manufacturing and warehousing facilities across the country including sawmills, concentration yards and distribution facilities using innovative technologies to streamline the procurement process for customers. NWH supplies only sustainable, high-quality hardwoods to protect our resources today and for future generations. For more information, please visit nwh.com.
NWH is seeking a qualified Application Systems Support Specialist to join our IT team. This position will focus on the development and support of internal and third-party applications to facilitate efficient data flow and operational continuity. Preferred experience includes SQL Server, SSIS, SSRS, SSMS, Secure File Transfer (sFTP), SmartConnect, SmartPost, and API-based solutions. This role requires close collaboration with both internal teams and external partners.
Key Responsibilities
* Actively monitor and address issues promptly to reduce system downtime
* Develop, configure, implement, and support integrations connecting internal business applications with external partner systems
* Provide Level 1 and 2 support for in-house and third-party applications, data pipelines, and systems integrations
* Build, manage, and document API integrations (REST, SOAP, JSON XML), including authentication methods (OAuth, API keys, Pgp keys, etc.)
* Collaborate with business and IT teams to collect requirements and convert them into scalable integration solutions
* Ensure application system integrations comply with performance, security, and compliance standards
* Maintain comprehensive documentation of data flows, system mappings, and integration processes
* Support system upgrades and migrations by ensuring compatibility and continuity of integrations
Qualifications
* 3-5 years of demonstrated experience managing complex system integration projects
* Bachelor's degree preferred
* Strong SQL skills
* Understanding of data transformation and mapping techniques
* Experience using SQL to validate, test, and troubleshoot integration data flows
* Strong knowledge of API development, management, and testing including authentication methods
* Skilled and experienced in scripting or programming languages such as C#, Python, or PowerShell
* Hands-on experience with SQL Server Integration Services, SmartConnect, SmartPost (or similar integration platforms)
* Working knowledge and experience with Windows server and cloud environments
* Ability to identify, analyze, and resolve problems with clear and effective communication
* Familiarity with manufacturing ERP or financial systems integrations (e.g., Microsoft Dynamics GP, Epicor, or similar platforms.)
Preferred Skills
* Knowledge of EDI transactions and other B2B integration protocols
* Familiarity with data governance and security best practices
* Knowledge of integration design patterns and best practices
* Familiarity with version control systems (Git) and CI/CD pipelines
* Understanding of manufacturing processes and industry-specific data flows
* Ability to manage and prioritize multiple tasks and projects in a dynamic manufacturing environment
NWH is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, sexual orientation, national origin, disability, or protected veteran status.
$58k-77k yearly est. 13d ago
DESKTOP SUPPORT
Artech Information System 4.8
Computer technician job in Cleveland, OH
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
POSITION:DESKTOP SUPPORT
LOCATION: Cleveland, OH (you will be offered with the nearby location to place )
Duration:1+years
·
PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written & oral communication skills, customer sat skills, organized and professional.
·
Experience in medical technology support a plus as well.
Additional Information
For more information, Please contact
Shubham
************
$46k-62k yearly est. 1d ago
Technical Support Analyst I
Howard Hanna Real Estate Services 4.1
Computer technician job in Cleveland, OH
Job Description
SUMMARY OF JOB: The Technical Support Analyst is responsible for providing 1st level support and coordination of incident resolution on behalf of the IT department. The Analyst will also conduct field visits to business locations for onsite troubleshooting and installation or replacement of equipment. The Analyst will report to the Help Desk Manager.
DUTIES & RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Troubleshoot and resolve IT issues via phone, email and in-person channels for desktop pcs, laptops, mobile devices, software applications, network and peripheral equipment.
Ensure all incidents are resolved against service level agreements including logging and tracking of support requests
Partner with internal IT teams and vendors to resolve incidents
Proactively learn and train peers on new products, services and technical solutions within organization
Build and maintain knowledge base for support and incident management
Configure new PCs using an SCCM imaging process and deploy to business locations.
Participate in a weekly on-call rotation for after-hours support
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
1-3 years of experience working in a Help Desk or Service Desk role
Associates or Bachelor degree in Information Technology or a related field preferred
Basic operating system (desktop/OS), networking and applications experience including familiarity with Microsoft platforms (Windows 11, Server 2008 or higher, Active Directory, etc.), mobile devices (Apple and Android)
Experience with PC imaging and hardware repair.
Experience using incident and problem management ticketing solutions
Experience with troubleshooting and escalation of incidents including documentation, diagnosing and following first-level-resolution steps
Strong customer service ethic
Excellent verbal and written communication skills
Excellent analytical and problem solving skills
Ability to prioritize and quickly resolve issues
HowardHanna.com
Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees.
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$37k-72k yearly est. 29d ago
Transcription Technology Support Specialist (Contracted)
E-Typist
Computer technician job in Stow, OH
and does not require you to move or relocate before hire.** Company Overview: E-Typist, Inc. is a forward-thinking and remote-friendly business that leverages cutting-edge technologies, including Office 365, OneDrive, Slack, SharePoint, and transcription software, to enhance collaboration and productivity. We are seeking a highly skilled and customer-focused Transcription Technology Support Specialist to join our team. This role is ideal for individuals who thrive in a dynamic, remote work environment and are passionate about providing top-notch technical support in the field of transcribing.
Position Overview: As a Transcription Technology Support Specialist at E-Typist, Inc., you will be a key player in ensuring seamless operation and user satisfaction with our technology stack including equipment used for legal and general transcription. Your primary responsibilities will include troubleshooting technical issues, providing user support, and maintaining the functionality of essential tools such as Office 365, OneDrive, Box, Slack, SharePoint, and transcription software and equipment.
Key Responsibilities:
User Support:
Provide remote technical support to end-users, addressing inquiries and resolving issues including but not limited to Office 365, OneDrive, Box, Slack, SharePoint, and transcription software and equipment
Assist users with account setup, configuration, and access permissions.
Troubleshooting:
Diagnose and troubleshoot software and hardware issues, ensuring quick and effective problem resolution.
Collaborate with software providers to escalate and resolve complex technical issues.
Training and Documentation:
Develop and deliver user training sessions on the effective use of our technology stack.
Create and maintain comprehensive documentation for common issues and solutions.
Collaboration Tools Management:
Administer and maintain Slack channels, ensuring proper access, organization, and integration with other tools.
Manage SharePoint sites and permissions to facilitate efficient collaboration.
Software Integration:
Ensure seamless integration and functionality between various software applications, including transcription software.
Security and Compliance:
Implement and enforce security best practices for remote users, with a focus on data protection and compliance.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience in technical support roles, preferably in a remote work setting.
Proficient in troubleshooting issues related to Office 365, OneDrive, Box, Slack, SharePoint.
Experienced with transcription software and related equipment.
Strong understanding of remote collaboration tools and their configurations.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a remote team environment.
$37k-65k yearly est. Auto-Apply 5d ago
PC Technician
444&&Polarsonpweh
Computer technician job in Hudson, OH
Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
$33k-51k yearly est. 60d+ ago
IT Technical Support Specialist
World Shipping, Inc. 3.4
Computer technician job in Cleveland, OH
About World Group:
World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.
We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We're growing - join our World Group family today!
World Group | Our Culture: *******************************************
World Group | About: ***************************
About This Role:
World Group is currently looking for a systematic and collaborative person to join our family as an IT Technical Support Specialist for our Corporate Headquarters located in Rocky River, OH!
The IT Technical Support Specialist provides technical support to end users by researching and answering questions, troubleshooting problems and maintaining workstation. Does this sound like you or fit your experience? Get in touch with us by applying here.
Duties and Responsibilities
Provides answers to clients by identifying problems, researching answers and guiding client through corrective steps.
Creating and Maintaining user accounts in an Active Directory hybrid environment
Enrolling Users, Updating and Maintaining MDM profiles within Workspace ONE.
Troubleshooting and assisting end users within Horizon VDI Environment.
Directing employees on how to setup company workstations or physically setting them up. Setting up (Laptops with docking stations and dual monitor setups)
Troubleshooting and configuring company printers (print server).
Maintaining and updating location access withing Brivo.
Qualificitions
Problem Solving Skills
2+ Years of Help Desk Experience
Excellent Verbal Communication Skills
Microsoft Operating Systems
Phone Skills
Excellent Customer Service Skills
Quality Focus
PC Proficiency
System Administration is preferred, but not required.
Education
High School Diploma or GED required
Bachelor's Degree preferred
Working Conditions
Normal office working conditions with low noise level in an open environment
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job.
Regularly required to talk and hear
Ability to sit for extended periods of time
Ability to perform desk-based tasks
Benefits/Perks:
Competitive compensation
Benefits package:
Medical, Prescription, Dental, Vision
Life, AD&D, & Disability insurance
Employee Assistance Program
Financial planning
401(k) plan with up to 6% company match
Paid Time Off
Professional development & growth opportunities
Tuition assistance
Casual dress code
Flexible work arrangements
Bonus Eligibility
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$31k-58k yearly est. 1d ago
Local Contract CVOR Technologist - $44-48 per hour
Host Healthcare 3.7
Computer technician job in Youngstown, OH
Host Healthcare is seeking a local contract CVOR Technologist for a local contract job in Youngstown, Ohio.
Job Description & Requirements
Specialty: CVOR Technologist
Discipline: Allied Health Professional
Duration: 13 weeks
40 hours per week
Shift: 8 hours
Employment Type: Local Contract
Host Healthcare Job ID #La1fVX000002bBeTYAU. Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: Surgical Technician - CVOR
About Host Healthcare
At Host Healthcare, we provide a truly comfortable experience as you explore your travel nursing, therapy, or allied career. We make your travel healthcare journey easy by taking care of all the details, so you don't have to.
We are on a mission to help others live better and we do this by helping the healers of the world be as comfortable as possible. With access to tens of thousands of travel nursing, therapy, and allied jobs in all 50 states, our responsive and friendly recruiters find your dream position based on what's important to you.
During your assignment, get access to premium benefits, including Day 1 medical that continues up to 30 days between assignments, 401K matching, travel reimbursements, dedicated housing support, and more. We also offer 24/7 support from our team and access to our on-staff clinicians so you can feel comfortable and confident throughout your entire assignment.
Travel comfortably with Host Healthcare.
Benefits
Referral bonus
School loan reimbursement
Vision benefits
Wellness and fitness programs
Company provided housing options
License and certification reimbursement
Life insurance
Medical benefits
Mileage reimbursement
Pet insurance
Discount program
Employee assistance programs
Guaranteed Hours
Health savings account
Holiday Pay
401k retirement plan
Continuing Education
Dental benefits
$43k-85k yearly est. 1d ago
Help Desk/IT Support Analyst 45-55k/yr
Maverick Direct
Computer technician job in Cleveland, OH
I am looking for a Help Desk/IT Support Analyst for a direct hire opportunity in Downtown Cleveland. I found your resume on line and would like for you to review the information below. If this description looks like an opportunity you would like to consider, forward me a clean version of your most current resume. If you know someone who may be a fit otherwise, feel free to share my contact information with them. ************ x208 or
[email protected]
Job Title:
IT Support Analyst (Help Desk)
Status
: Non-exempt (overtime paid)
Work Schedule:
Th, Fri, Sat, Monday 12pm till 10pm
SCOPE OF RESPONSIBILITY:
IT Support is the team responsible for servicing support queries to the global IT support telephone numbers and mailboxes. The team is based in Cleveland, Ohio.
IT Support Analysts are responsible for the initial contact and support of the end user community for Firm-wide hardware, business critical applications and simple networking issues by investigating, researching, troubleshooting and/or escalating issues in an efficient manner. Technology-related queries are received from internal and external clients via telephone, email, third party vendors, or walk-ups and recorded in the team's service desk management tool (ServiceDesk Plus).
The position reports to the local IT Support Manager with a dotted line to the remote IT Support Manager, forming an international support team. The IT Support Analyst is required to have a good working relationship with the end-user community, vendors and all other areas of the Technology department.
PRIMARY DUTIES:
Answers IT Support phones in a polite and professional manner and responds to support queries submitted by email and other means in a timely manner. Monitors IT Support voice mailbox. Obtains accurate and pertinent details and records all requests into the service desk management tool.
Categorizes and prioritizes incoming requests to identify trends and set resolution timescales based on impact and urgency of the issue. Escalates tickets which cannot be resolved to the appropriate technology teams, such as Technical Infrastructure, Systems Development, Practice Support, and office-level technology support staff.
Assists in the resolution of all technology-related questions or problems.
Areas of support include: Dell laptops and desktops, HP printers, Microsoft Office 2010, Legal MacPac, Best Authority, Nuance, iPhone, iPad, Android, BlackBerry and remote access tools.
IT Support team maintains ownership of all requests and follows up with users and colleagues to ensure that calls are handled within the set timescales. Performs follow-up on resolved calls as requested.
Reports relevant facts for any reported system problems such as malfunctions, slowdowns, or other anomalies to the appropriate technology team. Assists with the communication of problems within the IT Support team and the Technology department using the Problem feature in the service desk management tool.
Researches, develops and documents best practices and standard procedures using the knowledge management features of the service desk management tool. Shares knowledge and experience with colleagues across the department. Assists in the creation and review of end-user documentation to ensure accuracy and consistency.
Assists with project work, such as testing new software, training new hires and providing insight into any end-user support issues on all new software and projects, as time permits.
Other collateral duties, as assigned.
Qualifications
MINIMUM REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
High School Diploma
Three years computer-operations experience, preferably in a Windows environment
Advanced educational courses are preferred
SKILLS
Experience of working within a customer service environment
Knowledge of Microsoft Office Professional 2010 or earlier
Knowledge of Microsoft Windows 7 or earlier
Knowledge of desktop applications and their use in a legal environment
Experience with PC-based systems, mobile devices and remote access tools
Suitable IT qualification at NVQ level (or equivalent) is desirable
PERSON SPECIFICATION
Focus on customer care
Ability to empathize with people
Excellent communication and interpersonal skills
Good attention to detail
Good organizational skills
Ability to work well under pressure
Ability to multitask
Additional Information
Direct Hire
$37k-65k yearly est. 1d ago
IT Help Desk Support - Level II
K2 Staffing
Computer technician job in Cleveland, OH
Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a plus!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Connectwise RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
How much does a computer technician earn in North Canton, OH?
The average computer technician in North Canton, OH earns between $28,000 and $62,000 annually. This compares to the national average computer technician range of $28,000 to $55,000.
Average computer technician salary in North Canton, OH
$41,000
What are the biggest employers of Computer Technicians in North Canton, OH?
The biggest employers of Computer Technicians in North Canton, OH are: