Computer technology trainer vs information technology/support technician

Differences between computer technology trainer and information technology/support technician duties and responsibilities

Computer technology trainer example responsibilities.

• Manage the PC training vendor relationship to ensure consistent and quality training seminars are available for employees in all locations.
• Propose and create a centralize database for departmental document retention to meet compliance requirements and streamline workloads of administrative staff.
• Install and configure IPFilter base firewalls and assist in development of VPN solution for telecommuting.

Information technology/support technician example responsibilities.

• Manage DHCP entries, assign and reserve IP addresses for different sites and locations.
• Manage companies ShoreTel VoIP telephone system.
• Manage and maintain network peripherals including printers, workstations and network connections.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Furnish technical assistance with VoIP system maintenance.
• Use SCCM to remotely support and install software allowing for a reduction in troubleshooting times.
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