Post job

Computer test technician vs customer support technician

The differences between computer test technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a computer test technician and a customer support technician. Additionally, a computer test technician has an average salary of $44,148, which is higher than the $36,361 average annual salary of a customer support technician.

The top three skills for a computer test technician include troubleshoot, PC and ESD. The most important skills for a customer support technician are customer service, customer support, and SQL.

Computer test technician vs customer support technician overview

Computer Test TechnicianCustomer Support Technician
Yearly salary$44,148$36,361
Hourly rate$21.23$17.48
Growth rate10%10%
Number of jobs53,180117,102
Job satisfaction--
Most common degreeAssociate Degree, 49%Bachelor's Degree, 46%
Average age4242
Years of experience22

Computer test technician vs customer support technician salary

Computer test technicians and customer support technicians have different pay scales, as shown below.

Computer Test TechnicianCustomer Support Technician
Average salary$44,148$36,361
Salary rangeBetween $30,000 And $63,000Between $23,000 And $56,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-Adobe
Best paying industry-Technology

Differences between computer test technician and customer support technician education

There are a few differences between a computer test technician and a customer support technician in terms of educational background:

Computer Test TechnicianCustomer Support Technician
Most common degreeAssociate Degree, 49%Bachelor's Degree, 46%
Most common majorElectrical EngineeringBusiness
Most common collegeNortheastern UniversityStanford University

Computer test technician vs customer support technician demographics

Here are the differences between computer test technicians' and customer support technicians' demographics:

Computer Test TechnicianCustomer Support Technician
Average age4242
Gender ratioMale, 84.4% Female, 15.6%Male, 66.1% Female, 33.9%
Race ratioBlack or African American, 8.1% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 56.2% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between computer test technician and customer support technician duties and responsibilities

Computer test technician example responsibilities.

  • Recreate and manage company website, maintain regular updates, manage DNS servers, administrate e-mail and outlook exchange server.
  • Assemble and test USB's.
  • Install, maintain, test, adjust, troubleshoot and repair relay and control equipment.
  • Assist other computer technicians as needed on complex PC assembly, integration and configuration projects.
  • Integrate and configure a wide variety of PC hardware, operating systems, software and peripherals.
  • Install and troubleshot hardware of laptops, printers, cameras, and other various computer-relate peripherals.
  • Show more

Customer support technician example responsibilities.

  • Manage and maintain TCP/IP database and inventory control on hospital peripherals (printers and scanners).
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Install new IBM UNIX servers on site.
  • Maintain the performance of the SQL server for optical use and scanning.
  • Work with Microsoft servers and applications as well as company's proprietary Linux base web-hosting solutions.
  • Used SCCM to move user's profiles and get the customer operational as quickly as possible.
  • Show more

Computer test technician vs customer support technician skills

Common computer test technician skills
  • Troubleshoot, 19%
  • PC, 15%
  • ESD, 13%
  • Windows, 11%
  • Test Results, 7%
  • Desktop Computers, 7%
Common customer support technician skills
  • Customer Service, 12%
  • Customer Support, 12%
  • SQL, 9%
  • Customer Inquiries, 8%
  • Java, 7%
  • Customer Issues, 7%

Browse computer and mathematical jobs