Software Implementation Specialist
Remote job
The Client Success Engineer works at the intersection of software implementation, support, engineering, and education. In this role you will be the go to technical expert on how our software is deployed and used in a fast moving, complex, and critical healthcare environment. You will be instrumental in getting our solution successfully deployed, running smoothly, and continuously improving for our clients. Along the way you'll create and revise technical content that empowers both our clients and internal teams to help themselves spread and drive maximum value from the Ascendco platform.
Responsibilities
Work closely with our software engineering team to become an expert in our current software modules and new modules as they are developed
Help with QA, documentation, and training as new modules are developed, deployed, and operationalized
Be a central part of the communication feedback loop between the software engineering team, internal subject matter experts, and our clients as our software continues to evolve
Work with client IT departments to communicate technical and security specifications for how our platform is deployed and supported
Work closely with our client success managers to help with the technical/IT aspects of implementing our platform for clients
Protect our software engineer's time by helping our support team with level 2 / complex support requests
Build documentation and educational materials for how our software is deployed and used
Spend approximately 25% of your time traveling to work onsite with other Ascenders at client facilities to help with go lives and operationalizing new modules
Requirements
Very good communication skills all around
Strong attention to detail and excellent problem-solving skills with a demonstrated ability to self-motivate and follow through on projects
Curiosity and excitement that computers and software are a “bicycle of the mind”
Patience and empathy working with people and technology
Very effective at prioritizing and managing multiple tasks simultaneously, while maintaining focus and achieving successful outcomes
Capable of efficiently navigating and adapting to changing priorities and deadlines
Work remotely and in shared tech space
Passion for continuous learning and improvement
Litigation Docket Specialist
Remote job
A global Am Law firm is seeking a Litigation Docket Specialist to support its litigation teams firmwide in a fully remote role. The specialist will manage court deadlines, filings, and docketing procedures across state, federal, and appellate matters, ensuring accuracy and compliance with all applicable rules.
Key Responsibilities:
Maintain and update litigation docketing systems and calendars.
Review filings and orders to identify and record key deadlines.
Ensure compliance with court rules and firm policies.
Perform electronic filings and assist with document service.
Generate docket and calendar reports for case teams.
Support departmental initiatives and process improvements.
Qualifications:
Bachelor's degree or equivalent experience required.
2+ years of law firm docketing experience.
Proficiency with docketing software (e.g., CompuLaw, CourtAlert, eDockets).
Strong knowledge of litigation procedures and court rules.
Experience with e-filing systems and court databases (PACER, Westlaw, LexisNexis).
Exceptional attention to detail, organization, and communication skills.
Commercial Services Production Support Specialist I
Remote job
At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.
You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.
Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about.
More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle
Job Description
Job Summary
The Commercial Services Production Support Specialist provides critical operational support to ensure the accurate and timely processing of commercial real estate transactions. This role supports all NCS offices including escrow officers, underwriters, and internal teams by managing documentation, providing production system support, identifying, troubleshooting, and remediating common title and closing process issues while ensuring compliance with regulatory and internal standards. As part of a collaborative team of Production Support Specialists, this role works closely with national offices, affiliate partners, and corporate teams to maintain workflow continuity and uphold service excellence.
*Occasional Travel
REMOTE
Job Responsibilities
Provides operational support to the production team throughout the course of the real estate transaction process (prior to, in progress, and post-closing) for clientele
May assist in reviewing real estate records needed to generate legal support to determine the historical ownership of properties
Updates transaction information as necessary based on change requests related to the parties on file or property
Assists in maintaining expected production levels and delivery standards on a daily basis
Follows standard procedures and guidelines
Understands how assigned duties relate to others within the team and how the team integrates with related teams
Impacts own team through the quality of the support provided
Recognizes and solves typical problems; selects solutions from established options
Communicates moderately complex information in routine situations, typically within own team
Works under general supervision with limited ability to modify approach
Individual contributor having no supervisory responsibilities; manages own workload
Performs all other duties as assigned by management
Education
High school diploma required; Bachelor's preferred
Experience
Typically requires 2+ years of related work experience
Equal Employment Opportunity Employer
Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at *******************.
Benefits
Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.
Auto-ApplyApplication Support Specialist - Quality Systems
Remote job
Job Title: Application Support Specialist Position Type: Permanent / Full-Time Hours of Work: 37.5 hours per week Function: IT Applications Reporting to: Product Owner Lead Lifeways Group, one of the UK's largest providers of specialist support services for people with diverse and often complex needs, is on an exciting journey to become the Care Provider of Choice. We are transforming our technology and ways of working to empower colleagues to deliver the best possible care.
As an Application Support Specialist, you will be a Subject Matter Expert for key systems including Nourish & Radar. You'll support, develop, and optimise these platforms to ensure they meet business needs across Operations, Business Development, and IT.
This role is ideal for someone with a mix of technical expertise, business analysis skills, and problem-solving ability, who is passionate about using technology to improve processes, data management, and customer experience.
Key Responsibilities
* Act as SME for Nourish & Radar platforms.
* Support application configuration, optimisation, and troubleshooting.
* Provide root cause analysis and guidance to the Service Desk on new features, bug fixes, and process updates.
* Support with Quality BI reports
* Build strong relationships with 3rd party support teams to resolve issues quickly.
* Lead improvements in workflow, reporting, integrations, and system architecture.
* Support transformation projects, advising on system capabilities and delivering technical solutions.
* Create documentation, training guides, and testing processes (UAT, smoke testing).
Essential Experience, Skills & Qualifications
* Strong communication and documentation skills.
* Experience in systems management, configuration, security, and reporting.
* Knowledge of DSCR (support plan templates, risk management design, digital care recording and form design).
* Understanding of electronic compliance systems, governance workflow design, auditing tools and reporting.
* Strong troubleshooting, customer support, and innovative process improvement skills.
* Awareness of IT processes (change control, project management, SDLC).
Desirable
* API integration design and workflow automation.
* PowerBI reporting expertise.
* Experience of solution design and implementation.
* Knowledge of regulatory and legislative requirements for Health & Social Care.
* Background in healthcare or large-scale IT transformation projects.
Why Join Us?
At Lifeways, you'll be part of a technology team that is central to our digital transformation. We offer:
* Remote working with collaborative culture.
* Opportunities to learn and grow as an SME.
* Exposure to enterprise-level IT projects.
* A chance to directly impact care quality through innovative systems.
Teleradiology Applications Support Specialist
Remote job
Job Title : Teleradiology Applications Support Specialist Location : Remote Schedule : Friday, Saturday, and Sunday - 12-hour shifts, with additional overnight coverage as needed
Position Overview :Reliance Management Services is seeking a dedicated and technically skilled Teleradiology Applications Support I to provide critical support for multiple external clinical applications, systems, and workflows. This role involves working with Radiologists across the United States and supporting hospital staff in urgent patient care scenarios. The position requires a reliable internet connection, as all work will be performed remotely. Required hardware equipment will be provided .
Key Responsibilities :
Provide 24/7/365 technical support for multi-facility hospital sites, assisting Radiologists and hospital/ER staff with system and application issues.
Support the use of radiology systems such as PACS (Picture Archiving and Communication System), RIS (Radiology Information System), and dictation systems.
Perform troubleshooting on clinical applications and systems, escalating complex issues to the IT support team when needed.
Establish and maintain strong collaborative relationships with Radiologists and hospital staff at facilities including Advent, HCA, Seven Rivers, Flagler Health, Halifax, and several smaller outpatient facilities.
Assist in project work related to hospital and teleradiology workflows.
Ensure a high level of customer service and responsiveness in urgent patient care scenarios.
Qualifications :
Required : Knowledge of medical terminology and prior experience working in a hospital or radiology setting, such as a Technologist or Medical Assistant.
Preferred : Experience with PACS, RIS, dictation systems, and corresponding workflows. IT or computer-related certifications are helpful but not required.
Skills : Strong computer skills, including troubleshooting applications and basic IT support. Excellent interpersonal, time management, multi-tasking, and prioritization skills.
Ability to work independently with minimal supervision, while managing multiple priorities.
Access to reliable, high-speed internet and the ability to work remotely with flexibility for occasional overnight shifts.
Willingness to travel intermittently for project-related work.
Additional Information :
EEOC : Reliance Management Services is an Equal Opportunity Employer.
Drug-Free, Tobacco-Free Workplace
E-Verify Participation : This organization participates in E-Verify to confirm employment eligibility.
Auto-ApplyGeneral information Name EDI Specialist Ref # 2014 City San Diego State California Country United States Function Information Technology Description & Requirements Job Description BradyPLUS is seeking an experienced EDI Specialist to support enterprise-level initiatives in a fast-paced, growing organization. The ideal candidate will have a strong understanding of EDI processes and integrations, excel at multitasking, and collaborate effectively with diverse stakeholders. This role offers the opportunity to apply subject matter expertise, drive innovation, and contribute to the company's continued success.
* This position is open to a REMOTE work environment
Responsibilities Include
* Oversee the integration of customers into the BradyPLUS EDI platform, including application configuration and communication setup in collaboration with the IT team.
* Act as a QA Engineer by processing orders for quality assurance purposes.
* Provide support for marketplace platforms such as GHX, Ariba, and others.
* Serve as a subject matter expert on integration processes and best practices.
* Resolve Level 1 support issues promptly and efficiently.
* Identify and implement process improvements to enhance BradyPLUS' integration capabilities.
* Collaborate with internal and external business partners to ensure solutions meet documented requirements and expectations.
* Deliver timely status updates on active projects and proactively escalate issues when necessary.
* Advocate for the needs of BradyPLUS trading partners.
* Train and support internal team members in EDI processes and practices.
* Conduct audits to verify that EDI processes are functioning as intended, and work with cross-functional teams to drive further improvements.
Qualifications & Skills
* Minimum 5 years of EDI or integration experience, including at least 3 years coordinating and configuring integration activities.
* Strong knowledge of integration standards and data mapping (EDI X12, XML).
* Advanced proficiency with MS Office Suite and Outlook.
* Comprehensive understanding of networking and system architecture (FTP, SFTP, HTTPS, AS2, web services).
* Ability to identify and escalate technical and timeline risks, and resolving recurring issues.
* Knowledge of security and compliance requirements (PCI, PII, SOX, internal audits).
* Experience in creating detailed procedures and documentation, with a continuous improvement mindset.
* Strong organizational, time management, and multitasking abilities.
* Excellent communication skills, with experience training and supporting colleagues.
* Adaptable to changes during implementation phases.
* Able to work independently and collaboratively in a process-driven environment.
* Bachelor's degree or equivalent experience.
* Proven ability to manage multiple projects and communicate status to management.
Compensation & Benefits
The pay range for this role is $85,000 - $100,000 per year. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.
About BradyPLUS
BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experience. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change, and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at ******************
BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodation to applicants and employees with disabilities.
*
Remote Application Specialist - 100% Commission | Charlottesville, VA (TSG-20251201-034)
Remote job
Job DescriptionAbout The Strickland Group: The Strickland Group is a family-driven, vision-first financial services agency helping families protect and build wealth through life insurance and retirement solutions. This is a 100% commission, remote role with flexible hours, mentorship, and a clear path to agency ownership. You'll meet with warm leads, uncover needs, present options, and help clients put protection in place. Training is provided; no experience required, but strong work ethic, coachability, and a desire to grow are musts.
Analyst Data Analytics - US Based Remote
Remote job
Key Responsibilities
Design and build reports and dashboards using Power BI, including setting up security roles and permissions.
Write and modify SQL queries using Microsoft SQL Server Management Studio and/or Snowflake.
Analyze data from multiple sources to deliver meaningful insights to executive stakeholders.
Technical Requirements
Strong experience with Power BI report development and data modeling (visuals, graphics, dashboards).
Ability to manage Power BI roles, permissions, and security settings.
Solid understanding of relational databases and hands-on experience with SQL.
Advanced skills in MS Office (Excel, Word, Outlook, PowerPoint).
Additional Skills
Excellent organizational and time management skills.
Strong written and verbal communication skills, with the ability to tailor messaging for different audiences.
Detail-oriented and capable of working independently under tight deadlines.
Education & Experience
Bachelor's degree in Business, Data Analytics, Information Systems, or a related field preferred.
3-5 years of experience in reporting, analytics, and delivering business insights.
Employment Type
Full-time, Permanent
Auto-ApplyApplication Support Specialist - Remote (US/PR)
Remote job
Help reimagine home appraisal software for a $40T asset class. HomeVision builds tools for lenders and appraisers using data science and ML. We're a small, fast-moving team backed by Initialized Capital, with growing revenue and clear product-market traction.
We are looking for a motivated individual to join the Customer Success team as a support specialist. This is not a standard support role - we have relatively few requests coming in, but those we have can be very important and often complex. Also, there is often time available between requests that can be used to make improvements in documentation, process, tooling, etc. This provides opportunity to grow your experience over time.
What you'll do
Own the customer support queue - either from from 6:00 AM to 2:00 PM Pacific or 10:00 AM-6:00 PM Pacific
Triage, investigate, and resolve issues across our web app, data pipelines, and partner integrations
Update system configurations and administer customer accounts with care and accuracy
Write clear, friendly updates and incident summaries for customers and internal stakeholders
Create and improve support and system documentation
Spot patterns and drive improvements in the software and processes
Partner with Product, Engineering, Sales or engineering teams on relevant projects
Please note in your application where you may have additional skills
How you'll work
Bias to action and ownership, with high empathy for users
Comfortable digging into logs, admin tools, and other related systems to validate hypotheses
Propose lightweight experiments and metrics to validate improvements
What you'll bring
Excellent written communication and a calm, methodical approach to complex situations
Strong troubleshooting skills and the ability to learn unfamiliar systems quickly
A continuous improvement mindset and desire to document as you go
Commitment to open communication and a collaborative team culture
Located near Seattle or San Francisco to allow for occasional in-person meetings in the short term and potential hybrid work in the long term
Nice to have
Experience in real-estate lending, collateral valuation, or appraisal workflows
Prior experience in customer support, technical support, analytics, or software engineering
Familiarity with SaaS admin tools, ticketing systems, and basic scripting or SQL
What we offer
Flexible time off
High autonomy and clear ownership
Support for professional development and learning
Room to grow scope over time (customer relations, product management, integrations PM, or technical track)
No recruiters or automated/AI submissions.
Auto-ApplyAquatic Informatics - Software Configuration Analyst (US - Remote)
Remote job
**Imagine yourself...** + Doing meaningful work that makes an everyday impact on the world around you. + Owning your ambition and fueling your career growth. + Thriving in a supportive team environment that inspires you to strive for excellence. It's possible with a role at Aquatic Informatics ( ******************************* ).
**Aquatic Informatics** (AQI), **a Veralto (************************* company** , is a mission-driven software company that organizes the world's water data to make it accessible and useful. We provide software solutions that address critical water data management, analytics, and compliance challenges for the rapidly growing water industry. We offer a full range of solutions, from standalone software packages for individual users, hosted software services, and enterprise-wide national systems. We serve over 1,000 municipal, federal, state/provincial, hydropower, mining, academic, and consulting organizations in over 60 countries that collect, manage, and process large volumes of water data.
**Aquatic Informatics** is headquartered in Vancouver, Canada and has offices in the US and Australia. We value independent thinking, initiative, teamwork, a relentless pursuit of quality, a playful spirit, and a sense of humor. We like smart people - IQ and EQ - who care about the environment and want to do good in the world. Ours is a unique culture where purpose meets possibility: where the work we do makes a real difference on the world's valuable water resources, and where you'll have opportunities to own your ambition and fuel your career growth.
**_Take a moment to watch our video: Water Data Management for Faster Analysis and Better Decision-Making (********************************
**We offer:**
+ PPTO Policy
+ Professional onboarding and training options
+ Powerful team looking forward to working with you
+ Career coaching and development opportunities
+ Health benefits & 401(k) starting day 1
+ Opportunity to make a difference - contribute to the mission and have a positive impact on the world
Reporting to the I **mplementation Services Manager** the **Software Configuration Analyst** is responsible for the configuration of the software to meet AQI customers' business needs. Working with a project team, you will take will documented solutions and implement them using standard features of our software and integration points. Quality, attention to detail, and technical know-how are paramount in this role ensuring accurate on-time delivery for our customers.
This position is part of the North America team located in United States and will be remote. **Note:** **This position requires a final in person interview onsite. The first 30 days for the successful candidate may require them to be onsite for onboarding.**
**In this role, a typical day will look like:**
+ Collaborate with Implementation Specialists and Project Managers to understand project requirements and Statements of Work.
+ Assist in developing and reviewing solution documentation, ensuring clarity and accurate time estimates.
+ Develop and install data management software, including databases, variables, calculations, reports, and data entry forms.
+ Verify software functionality to ensure deliverables meet customer expectations and project specifications.
+ Document all project activities and deliverables in the project management tracking system.
+ Travel the 10% of the time national or internationally to attend different events.
**The essential requirements of the job include:**
+ Bachelor's degree in a related field or equivalent work experience in data analysis or software configuration.
+ Minimum 3 years of experience in data management, software configuration, or equivalent technical role.
+ Proficiency in Windows and MS Office (Excel, Word), with demonstrated ability to develop and configure data management software (databases, variables, calculations, reports, and data entry forms).
+ Established skills or knowledge in the following areas:
+ Wastewater Processes - High Understanding
+ Process Units (aeration tanks, clarifiers, etc.)
+ Wastewater Parameters (NH4, NO3, etc.)
+ Activated Sludge Processes (Nitrification, Denitrification, etc.)
+ SCADA, IoT
+ Valid passport
+ Second language (Spanish, Italian, French) is a plus.
Aquatic Informatics is proud part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 16,000 associates, you join a unique culture and work environment _where purpose meets possibility_ : where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way.
**US ONLY** **:**
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
The compensation range for this role is $65,000.00 - $90,000.00 USD per year.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available **here (********************************************* .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (*************************************** , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Trizetto Facets Configuration Analyst Remote
Remote job
Themesoft IT Consulting team is unparalleled in experience. We have developed and maintained an extensive network of international search partners to source the best talent locally and globally. We are constantly evaluating performance on every project to ensure we're providing the highest-level of quality to match our standards in all of our fields.
Job Description
Benefits configuration - To configure products, benefits and plans
Healthcare, Facets, SQL, NetworX Benefit Configuration, Good Communication skills
Qualifications
Trizetto Facets, Configuration experience is MUST
Additional Information
All your information will be kept confidential according to EEO guidelines.
Data Integrity Specialist
Remote job
At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission?
To be the best fire protection company the industry has ever seen.
What You'll Do:
The Data Integrity Specialist plays a key role within our Operations team, focusing on maintaining the accuracy and integrity of our data systems. This is an excellent opportunity for someone with foundational office experience who is looking to further develop their skills and grow within a dynamic and supportive organization. As a Data Integrity Specialist, you will have the opportunity to work cross-functionally with Operations, Sales, Finance, Business Intelligence, and IT, contributing to projects that impact the entire organization.
Key Responsibilities:
Data Management:
Administer, maintain, audit, and manage incoming data to ensure compliance with internal procedures and alignment with company standards.
Error Identification:
Identify discrepancies in contracted work, invoicing errors, and timecards, and take corrective action as needed.
Reporting:
Create, optimize, and monitor various reports that reflect performance within service lines and divisions.
Project Management: Participate in or manage small to medium-sized projects, collaborating with stakeholders across different levels of the organization.
Process Improvement:
Implement new processes and support functional departments as a subject matter expert, providing insights and recommendations for improvements.
User Support:
Serve as a frontline resource for technicians and operations teams, providing support and troubleshooting assistance for issues related to ERP systems and other internal applications.
What We're Looking For:
A college degree in a related field or similar experience required.
At least 2 years of office experience, especially in a data-focused role.
Advanced skills in Microsoft Excel (you should be comfortable with complex formulas and data visualization).
Initiative to investigate deeper into data when unexpected results are uncovered.
Good with technology and quick to learn new tools.
Experience using a ticketing system to manage and resolve requests on time.
Strong problem-solving skills and the ability to spot trends in data.
Able to work well both independently and with a team.
Capability to work under pressure and meet deadlines.
Nice to Have:
Experience in the fire protection industry or a similar field.
Familiarity with data management and reporting tools.
Working Environment:
Mostly in-office work, with occasional off-site meetings
Remote work must be approved by Supervisor in advance.
Must be comfortable sitting for long periods and working at a computer.
What We Offer:
Competitive salary based on your experience.
Opportunity for performance-based bonuses.
Full benefits package, including medical, dental, vision insurance, 401(K) with employer match, and company-paid life insurance.
Casual dress code-jeans most days, suits when needed.
Coffee, tea, and weekly office lunches.
What We Offer: At Encore, we're all about creating a culture where success is celebrated. We recognize that our work makes people's lives safer, and we reward those who contribute to our growth. Here's what you can expect:
Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
Purpose-Driven Work Environment: We believe in working smarter, not harder. You'll be part of a culture that values results, and we empower our team to focus on impactful work.
Flexible Dress Code: Upon joining, you'll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we'll dress up when the situation calls for it.
Innovative Culture: We encourage a culture of experimentation and improvement. You'll have the freedom to express your ideas and be part of a company that is always looking to improve and grow.
Tools for Success: Access to leading-edge web-based productivity tools.
Health and Wellness: Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.
Encore Fire Protection is an Equal Opportunity Employer.
Encore Fire Protection is an E-Verify Employer.
As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.
#LI-LP1
Auto-ApplyBenefits Configuration Analyst
Remote job
Who We Are:
SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:
Integrity: Always operate with honesty and transparency so we earn the trust of our clients.
Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.
Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.
Job Summary:
As a
Benefits
Configuration Analyst, you will support cross-functional teams during implementations and build and manage pharmacy benefit plans on various platforms to ensure a high quality SmithRx product. This role will also be responsible for supporting the Plan Operations team with core
benefits
operations functions while building and maintaining accurate benefit configuration.
In order to be eligible for this position applicants must be based in one of the following states: Arkansas, Arizona, California, Colorado, Florida, Georgia, Kansas, Minnesota, Missouri, Nevada, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin.
Job Summary:
As a Benefits Configuration Analyst, you will support cross-functional teams during implementations and build and manage pharmacy benefit plans on various platforms to ensure a high quality SmithRx product. This role will also be responsible for supporting the Plan Operations team with core benefits operations functions while building and maintaining accurate benefit configuration What you will do:
Work with clients, identifying and understanding benefit plan requirements. Build and maintain pharmacy benefit plans for client groups.
Aid in the organization of benefit configuration and structure for the accounts assigned by monitoring plan data integrity.
Assist in determining process improvement efforts.
Maintain prior authorizations and step therapy rules.
Grandfather/transition new clients and update formularies with changes at the direction of the clinical team.
Communicate project status, escalating issues when appropriate. Provide insight into changes to improve workflow efficiency.
Collaborate with member support and customer success teams to review and resolve inquiries related to benefits timely to improve member experience.
Provide troubleshooting support for our claims adjudication process.
Support new client implementations, conduct go-live testing, perform post go-live auditing and support to ensure plans are configured to confirm accuracy.
What you will bring to SmithRx:
4+ years of experience in payer/claims and benefit configuration required.
Analytical skills; Microsoft Excel skills;
Strong communication skills via face-to-face meetings, conference calls and written correspondence.
Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments.
Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven.
Flexible, dependable, adaptable, and able to respond under the pressure of a fast-paced technology company.
What SmithRx Offers You:
Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-term and long-term disability
Discretionary Paid Time Off
12 Paid Holidays
Wellness Benefits
Commuter Benefits
Paid Parental Leave benefits
Employee Assistance Program (EAP)
Well-stocked kitchen in office locations
Professional development and training opportunities
Auto-ApplyAnalyst Data Analytics - US Based Remote
Remote job
Key Responsibilities
Design and build reports and dashboards using Power BI, including setting up security roles and permissions.
Write and modify SQL queries using Microsoft SQL Server Management Studio and/or Snowflake.
Analyze data from multiple sources to deliver meaningful insights to executive stakeholders.
Technical Requirements
Strong experience with Power BI report development and data modeling (visuals, graphics, dashboards).
Ability to manage Power BI roles, permissions, and security settings.
Solid understanding of relational databases and hands-on experience with SQL.
Advanced skills in MS Office (Excel, Word, Outlook, PowerPoint).
Additional Skills
Excellent organizational and time management skills.
Strong written and verbal communication skills, with the ability to tailor messaging for different audiences.
Detail-oriented and capable of working independently under tight deadlines.
Education & Experience
Bachelor's degree in Business, Data Analytics, Information Systems, or a related field preferred.
3-5 years of experience in reporting, analytics, and delivering business insights.
Employment Type
Full-time, Permanent
Auto-ApplyConfiguration System Analyst II - Benefits Configuration
Remote job
TrueCare is a Mississippi non-profit, provider-sponsored health plan formed by a coalition of Mississippi hospitals and health systems throughout the state and supported by CareSource's national leadership in quality and operational excellence. TrueCare offers locally based provider services through provider engagement representatives and customer care. Our sole mission is to improve the health of Mississippians by leveraging local physician experience to inform decision-making, aligning incentives, using data more effectively, and reducing friction between the delivery and financing of health care. By doing so, TrueCare will change the way health care is delivered in Mississippi.
Job Summary:
The Configuration Systems Analyst II Leads and defines system requirements associated with Member Benefits, Provider Reimbursement and payment systems requirements definition, documentation, design, testing, training and implementation support using appropriate templates or analysis tools.
Essential Functions:
Identify, manage and document the status of open issues. Develop and utilize reports to analyze and stratify data in order to address gaps and provide answers to issues identified within the department or by other departments, utilizing TriZetto or Optum for research and correction.
Utilize available tools provided by relevant State or Federal websites to obtain pertinent Fed/State Regulatory Transmittals and Fee Schedules.
Plan/implement new software releases including testing and training.
Participate in meetings with business owners and users to achieve a Plan benefit design and Provider Reimbursement. Serve as liaison between IT and business areas to research requirements for IT projects, meet with decision makers to translate IT specifications and define business requirements and system goals.
Lead review of benefits or provider reimbursement as well as identify and design appropriate changes. Lead in the development and execution of test plans and scenarios for all benefit or reimbursement designs and for the core business system and related processes.
Provides detail analysis of efficiencies related to system enhancement/automation. Review, analyze, and document the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems. Conduct preliminary studies to define needs and determine feasibility of system design.
Audit configuration to ensure accuracy and tight internal controls to minimize fraud and abuse and overpayment related issues.
Ensure system processes and documents exist as basis for system logic.
Assists in resolution for potential business risk, including communication and escalation as necessary.
Vendor management between TriZetto and CareSource.
Applies use of tools to define requirements such as data modeling, use case analysis, workflow analysis and functional analysis.
Perform any other job related instructions as requested
Education and Experience:
High School Diploma or GED is required
Bachelor's Degree or equivalent years of relevant work experience is preferred
Minimum of three (3) years health plan experience, to include two (2) years of configuration or clinical editing software experience is required
Exposure to Facets is preferred
Competencies, Knowledge and Skills:
Advanced computer skills with Microsoft Word, Excel, Access, Visio and abilities in Facets
Proven understanding of database relationships required
Understanding of DRG and APC reimbursement methods
Understanding of CPT, HCPCs and ICD-CM Codes
Knowledge of HIPAA Transaction Codes
Critical listening and thinking skills
Decision making/problem solving skills
Enhanced communication skills both written and verbal
Can work independently and within a team environment
Attention to detail
Understanding of the healthcare field
Knowledge of Medicaid/Medicare
Claims processing skills
Proper grammar usage
Time management skills
Proper phone etiquette
Customer service oriented
Facets knowledge/training
Proper claim coding knowledge
Ability to be telecommuter
Broad understanding of business considerations and functionality preferred
Licensure and Certification:
Certified Medical Coder (CPC) is preferred
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Compensation Range:
$63,720.00 - $101,880.00
CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Salary
Organization Level Competencies
Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business
This is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.#LI-GB1
Auto-ApplyRemote - Outpatient Clinical Documentation Integrity (CDI) Specialist
Remote job
Remote - Outpatient Clinical Documentation Integrity (CDI) Specialist
Heatlh Information Management
Full Time Status
Day Shift
Pay: $56,742.40 - $85,113.60 / year
Candidates residing in the following states will be considered for remote employment: Alabama, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska, North Carolina, Oklahoma, Texas, Utah, and Virginia. Remote work will not be permitted from any other state at this time.
The Outpatient Coding and Clinical Documentation Integrity Specialist acts as an internal resource for professional services coding and documentation education. Performs medical records audits to ensure compliance with all applicable federal, state and local regulations, as well as with institutional/organizational standards, practices, policies and procedures. Provides providers elbow to elbow coding and documentation support through ad hoc video calls and/or on-site visits, the creation of specialty or individual provider tip sheets, virtual and/or onsite presentations. Provides guidance and advice for reporting policies mandated by government entities and other payers for completion of coded data including level of service, diagnosis, procedure and diagnostic code assignments. Analyzes data, communicates findings, and facilitates improvement efforts. Independently develops and maintains educational materials and training programs. Works in conjunction with the clinical practice managers, coding leadership, denial leadership teams. Meet with and educate new clinicians as they onboard with Mosaic. Review documentation practices of existing clinicians for accuracy, compliance with applicable billing guidelines, and optimization of reimbursement. Provide widespread education on changing guidelines and other practices impacted by new legislation and/or guidelines. Attend Revenue Cycle meeting to identify educational opportunities. Work with Professional Coding, Denials and QA Analyst to identify and address educational needs for clinicians. Maintains knowledge of current and developing issues and trends in medical coding and documentation. Maintains knowledge and expertise in electronic software tools (Epic, SlicerDicer, 3M, etc.) Conduct audits of clinicians dropping charges and orders. Other duties as assigned, including special projects assigned by organizational leadership. This position is employed by Mosaic Life Care.
Conducts reviews of clinical documentation and charges.
Performs medical records audits to ensure compliance with all applicable federal, state and local regulations, as well as with institutional/organizational standards, practices, policies and procedures.
Researches and develops materials for educational programs related to all aspects of coding and documentation.
Other duties as assigned
Associate's Degree- Healthcare related field is required. Bachelor's Degree- Healthcare related field is preferred.
RHIA (Registered Health Information Administrator), RHIT (Registered Health Information Technician, CCS-P, CPC is required. CPMA - Certified Professional Medical Auditor to be obtained within two years of hire is preferred. CDEO - Certified Documentation Expert Outpatient to be obtained within two years of hire is preferred. CCDS Certification - Certificated Clinical Documentation Specialist to be obtained within two years of hire is preferred. CDIP Certification - Certified Documentation Information Practitioner to be obtained within two years of hire is preferred.
3 Years of Physician/Professional Service coding is required.
Senior Business Applications Specialist - Remote
Remote job
SpecialtyCare continues to grow and we'd like you to grow with us! We are seeking a Senior Business Applications Analyst to join our Information Services team. This position does offer the opportunity to work fully remote! SpecialtyCare is the industry leader in intraoperative neuromonitoring (IONM) services in the US-monitoring over 100,000 cases annually, providing IONM services to over 450 hospitals nationwide, and supporting over 2,300 surgeons. With SpecialtyCare, you will be able to share your acquired expertise with your colleagues and customers, all while providing safer surgery and better outcomes for your patients. Our surgical neurophysiologists are the most experienced in the industry.
ESSENTIAL JOB FUNCTIONS
* Provide second and third-tier level support (after Help Desk) by analyzing, diagnosing and resolving issues for the following applications:
* PeopleSoft General Financial - General Ledger, Asset Management, Account Payables, Travel & Expenses
* PeopleSoft Order to Cash - Order Management, Billing, Account Receivables
* PeopleSoft Supply Chain Management - eProcurement, Purchasing, Inventory
* Create/Review process documents and user guides.
* Provide communication/training to end users.
* Ensure application security.
* Create and utilize advanced queries as needed.
* Act as a liaison between the IT development group and business units.
* Evaluate new applications/functions and identify system requirements.
* Recommend appropriate systems alternatives and/or enhancements to current systems.
* Develop test plans, and coordinate and perform software testing.
* Document system requirements, define scope and objectives, and assist in the creation of system specifications.
* Basic SQL knowledge
* Participate as a project team member or act as a lead on multi-disciplinary projects related to the assigned application as needed.
* Manage small to medium projects independently.
* NextGen PM Support
* Live the SpecialtyCare Values - Integrity, Teamwork, Care & Improvement.
* Perform other duties as assigned.
Salary Estimate: $115,000 / year (Several factors, such as specific skill set, education level, certifications and years of experience, are considered to determine actual compensation.)
BASIC QUALIFICATIONS
* Education:
* Bachelor's degree in Computer Science or Business Administration, or equivalent relevant work experience
* Experience:
* At least Five (5) years of related Financial Applications experience.
* Proficient in the following application groups: PeopleSoft Financials, Order to Cash, and/or Supply Chain.
* Experience with PeopleSoft HCM, NextGen PM, and/or Salesforce a plus.
* Equivalent combination of education and experience.
Knowledge and Skills:
* Ability to develop documentation and provide communication/training to end users.
* Ability to work as part of a collaborative team in order to be successful.
* Pro-active, have initiative and ability to reach out to ensure tasks and deliverables are met, risks and mitigation strategies uncovered.
* Must communicate with confidence, build relationships through inspiring trust and sharing information and be able to challenge assumptions.
* Likes to work in a fast paced, highly collaborative environment with the ability to meet deadlines.
* Strong attention to detail.
SpecialtyCare is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Data Integration Specialist (Remote - US)
Remote job
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Data Integration Specialist in the United States.
As a Data Integration Specialist, you will play a critical role in connecting complex systems to deliver accurate and efficient data solutions. You will collaborate with internal teams and external customers to ensure seamless integration across multiple platforms, helping users focus on key outcomes. This role blends technical expertise with strong communication and problem-solving skills, providing the opportunity to make a direct impact on processes, reporting, and user experience. You will work in a dynamic, remote-friendly environment with a focus on continuous improvement and knowledge sharing.
Accountabilities
In this role, you will:
Design, implement, and maintain secure and efficient data integrations across multiple platforms.
Communicate clearly with internal and external stakeholders to ensure understanding and alignment.
Troubleshoot issues, provide timely solutions, and proactively address potential challenges.
Use tools like Excel, SQL, and Google BigQuery to manipulate, analyze, and validate data.
Identify process improvements and contribute to system enhancements and documentation updates.
Share knowledge and provide training to promote collaboration and team learning.
Requirements
Candidates should have:
Proven problem-solving skills and the ability to work independently.
Strong proficiency in Microsoft Excel (formulas, pivot tables, data cleaning); experience with SQL or BigQuery is a plus.
Excellent communication skills to explain technical concepts to non-technical users.
High attention to detail for data mapping, transformation, and documentation.
Ability to manage multiple projects and meet deadlines consistently.
Experience collaborating with cross-functional teams and sharing knowledge.
Curiosity and adaptability to learn new technologies and processes.
Bonus / Nice-to-Have:
Experience in EdTech or familiarity with Student Information Systems (PowerSchool, Skyward, Infinite Campus) and integrations like Clever or ClassLink.
Advanced technical skills such as APIs, SFTP, automation, or scripting for data integrations.
Physical / Work Requirements:
Fully remote role with up to 5% travel for team meetings.
May require stationary work (sitting or standing) for extended periods.
Benefits
This position offers:
Medical, dental, and vision plans.
Company-paid basic life and AD&D insurance, plus short-term and long-term disability.
Supplemental life insurance options and Employee Assistance Program (EAP).
Retirement plan with discretionary company matching.
Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
Premium subscription to Calm for employees and dependents.
Paid time off, 13 named holidays, 2 floating holidays, 4 early-release half-days, and quarterly Focus Days.
Flexible work arrangements and work-from-home expense reimbursement.
Tuition reimbursement program.
Comprehensive onboarding (orientation, 30/60/90 day plan).
Hourly base compensation range: $50,000 - $55,000 USD.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job's core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias - focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
#LI-CL1
Auto-ApplySpecialist II, Integration
Remote job
The Specialist II, Integration is a technical role focused on designing, developing, deploying and maintaining complex integration workflows with expertise in message routing, filtering, and transformation in support of complex integration projects. This role focuses on general data exchange and interoperability concepts, particularly in regulated and industry-specific environments such as healthcare, financial services, or enterprise systems.
Interface Deployment:
Configure and deploy HL7 v2 interfaces standalone and in Mirth Connect.
Perform HL7 message parsing, validation, and transformation.
Conduct initial troubleshooting and debugging of interface issues.
Develop basic Mirth scripts and transformations using JavaScript.
Support API-based integrations (FHIR, REST, SOAP) alongside HL7.
Assist in performance tuning and optimization of existing integration workflows.
Assist in the design and architecture of integration solutions, ensuring they meet client needs and align with best practices.
Client-Facing Consultations:
Engage with clients to understand their requirements and provide technical support at a high level.
Support interface testing efforts, including unit testing and message validation.
Provide technical documentation and training for internal and external stakeholders.
Oversight and Mentorship:
Contribute to knowledge sharing and support peer development through collaboration and best practice discussions.
Provide mentorship and technical leadership to ensure team success.
Compliance and Standards:
Ensure integration aligns with standards such as HL7, FHIR, APIs, and other relevant protocols.
Keep solutions compliant with industry-specific regulations (e.g., HIPAA in healthcare).
Perform other duties that support the overall objective of the position.
Education Required:
Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
Or, any combination of education and experience which would provide the required qualifications for the position.
Experience Required:
1-2 years experience in healthcare IT, data integration, or interoperability roles.
Extensive experience in healthcare integration, HL7, and Mirth Connect.
Hands-on experience with Mirth Connect scripting and database integration.
Knowledge, Skills & Abilities:
Knowledge of: Proficiency in HL7 message handling, transformations, and acknowledgements. Hands on knowledge of FHIR, X12) and web services (REST/SOAP). Understand of interoperability standards and security protocols (OAuth, TLS, etc.). RESTful APIs, and middleware platforms. Strong understanding of industry standards and regulatory requirements (e.g., healthcare interoperability in HL7/FHIR).
Skill in: Strong analytical, problem-solving, and collaborative skills.
Ability to: Handle complex technical problem-solving and deliver high-level strategic guidance. Work in an environment that requires both collaborative and independent efforts as needed in a fast-paced, highly skilled environment.
The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Auto-ApplySenior Engineering Support Specialist
Remote job
Job Summary:The Senior Engineering Support Specialist is a technical expert responsible for triaging and resolving complex issues across internal systems and applications. This role works closely with engineering, product, and support teams to investigate problems, improve monitoring and tooling, and enhance support processes. The ideal candidate brings strong troubleshooting skills, system knowledge, and cross-functional collaboration experience to help drive reliability, efficiency, and continuous improvement.Responsibilities:
The Senior Engineering Support Specialist is a highly skilled and hands-on technical expert responsible for ensuring the stability, usability, and continuous improvement of the organization's proprietary systems and applications. This role serves as a central point of contact for escalated technical issues and plays a key role in bridging the gap between customer-facing teams, engineering, and product management. The individual in this position leads the triage and investigation of complex problems using a variety of tools, including API clients, browser developer tools, and system logs, to replicate and isolate issues. This role is expected to manage incoming support requests, assess severity and impact, and take ownership of incidents through resolution or appropriate escalation.
In addition to technical investigation, the Senior Engineering Support Specialist is deeply involved in defining and refining internal support processes. This position is responsible for developing standardized workflows for issue intake, tracking, prioritization, and resolution. This includes leading backlog reviews, organizing daily standups for issue triage, and ensuring that support activities are visible, measurable, and aligned across all stakeholders. This role's deep familiarity with internal systems allows them to identify recurring patterns in technical issues and proactively collaborate with engineering teams to address root causes. This often results in the creation and maintenance of a prioritized backlog of product and monitoring improvements aimed at reducing incident frequency and severity.
The role also includes a strong focus on systems thinking and process improvement. The Senior Engineering Support Specialist is expected to continuously evaluate and enhance existing documentation, playbooks, and troubleshooting guides, while also contributing to the development of internal tools that improve system observability and diagnostic capabilities. This position works closely with engineering to enhance alerting, monitoring, and debugging processes, helping to identify and address gaps in system performance before issues escalate. Through frequent collaboration with product teams, this role helps translate technical findings into actionable feedback that informs future feature development and system design improvements.
A critical component of this role is clear and effective communication. The Senior Engineering Support Specialist must ensure that all stakeholders technical and non-technical are consistently informed of issue status, timelines, risks, and resolutions. This position plays a key role in building trust and accountability across teams by delivering timely updates, writing detailed documentation, and participating in incident retrospectives to ensure that lessons are applied and knowledge is shared.
Success in this role is defined not only by the ability to resolve issues efficiently, but also by the ability to build sustainable systems and processes that scale with the organization. The ideal candidate is a strong problem solver, a collaborative partner, and a strategic thinker who takes ownership of challenges and drives long-term improvements in the technical support function.
Performance Outcomes
Technical Troubleshooting and Incident Management
Triage and prioritize incoming technical issues based on severity and business impact.
Replicate, diagnose, and isolate problems using tools such as API clients (e.g., Postman), browser developer tools, and system logs.
Provide clear documentation of findings before escalating issues to engineering teams.
Own the end-to-end resolution process for escalated issues, ensuring accuracy and consistency in follow-through.
Maintain visibility into issue status and provide timely updates to stakeholders.
System Expertise and Cross-Functional Collaboration
Develop deep knowledge of internal products, platforms, and systems to support informed troubleshooting.
Act as the technical liaison between customer-facing teams, product managers, and engineers.
Participate in daily standups, triage meetings, and backlog reviews to ensure alignment across teams.
Translate technical concepts and issues into clear, actionable items for non-technical stakeholders.
Contribute to the creation and maintenance of internal knowledge bases and support documentation.
Work with product teams to ensure that recurring support issues inform future development roadmaps
Process Improvement and Standardization
Design and implement standardized workflows for issue intake, tracking, escalation, and resolution.
Identify inefficiencies in existing support practices and recommend scalable improvements.
Lead recurring review sessions to track open issues and ensure process adherence.
Document troubleshooting procedures, runbooks, and team playbooks to promote consistency.
Help define success metrics for support performance, including issue throughput and time-to-resolution.
Monitoring and Tooling Enhancements
Contribute to the development of internal tools that improve visibility into system health and reduce time to resolution.
Participate in incident post-mortems and help establish preventive measures to reduce future occurrences.
Work with product teams to ensure that recurring support issues inform future development roadmaps.
Participate in incident post-mortems and help establish preventive measures to reduce future occurrences.
Education, Knowledge, and Experience
High school diploma or equivalent is required.
A bachelor's degree in computer science, Information Systems, or a related technical field is preferred.
3-7 years of experience in a technical support, QA, solutions engineering, or software-adjacent role, ideally within a SaaS or custom software environment required.
Prior experience working closely with software engineering and product teams on issue resolution, incident response, or continuous improvement initiatives.
Strong understanding of modern web application architecture, including APIs, front-end and back-end systems, and databases.
Proficiency with investigation and diagnostic tools such as Postman, browser developer tools, Jira, and Confluence.
Familiarity with system logs, debugging processes, and basic scripting or query skills is a plus.
Excellent written and verbal communication skills, with the ability to translate complex technical issues for diverse audiences.
Proven ability to work cross-functionally and manage relationships across technical and non-technical teams.
Highly analytical and detail-oriented, with strong problem-solving abilities.
Comfortable working independently and managing competing priorities in a fast-paced environment.
Adaptable and open to learning new tools, systems, and approaches.
Demonstrates ownership, initiative, and a continuous improvement mindset.
Passionate about delivering high-quality solutions and improving the overall support experience.
FLSA Status
Exempt
Physical Requirements/ Work Environment
The work environment characteristics and physical demands described here are representative of these an employee encounters while preforming the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This role is primarily performed in a standard office setting and may include remote or hybrid work arrangements.
Regularly required to sit for extended periods and use hands to operate a computer, keyboard, and other standard office equipment.
Must be able to communicate clearly and effectively through verbal and written means.
Requires the ability to concentrate, analyze, and manage multiple tasks and priorities in a fast-paced environment.
The noise level is typically quiet to moderate.
Occasional travel may be required for team meetings, training sessions, or collaboration activities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Additional Information:Location:Remote Job PostingDepartment:9310 EngineeringTime Type:Full time
Commitment to Equal Opportunity
PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.
If you require a reasonable accommodation to complete the application process, please contact Human Resources at: **********************************.
Auto-Apply