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The differences between configuration technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a configuration technician and a technician support tier. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $35,291 average annual salary of a configuration technician.
The top three skills for a configuration technician include troubleshoot, computer system and customer service. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Configuration Technician | Technician Support Tier | |
| Yearly salary | $35,291 | $54,889 |
| Hourly rate | $16.97 | $26.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 91,456 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 41% | Bachelor's Degree, 37% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Configuration technicians are in charge of the installation, testing, and troubleshooting of operating systems and software. The technicians assess computer networks and make an analysis of security measures for the correct functioning. They take responsibility for the daily maintenance of the systems to prevent interruptions. Their tasks may include research of new systems as well as recommendations on network solutions to meet client needs. Skills in computer hardware, troubleshooting, computer system, and customer service are necessary for this job.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Configuration technicians and technician support tiers have different pay scales, as shown below.
| Configuration Technician | Technician Support Tier | |
| Average salary | $35,291 | $54,889 |
| Salary range | Between $26,000 And $47,000 | Between $38,000 And $78,000 |
| Highest paying City | Los Angeles, CA | Benicia, CA |
| Highest paying state | Rhode Island | New York |
| Best paying company | City National Bank | Scantron |
| Best paying industry | Technology | Technology |
There are a few differences between a configuration technician and a technician support tier in terms of educational background:
| Configuration Technician | Technician Support Tier | |
| Most common degree | Associate Degree, 41% | Bachelor's Degree, 37% |
| Most common major | Computer Information Systems | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between configuration technicians' and technician support tiers' demographics:
| Configuration Technician | Technician Support Tier | |
| Average age | 42 | 42 |
| Gender ratio | Male, 86.7% Female, 13.3% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.3% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |