Consumer service representative vs service representative

The differences between consumer service representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer service representative and a service representative. Additionally, a service representative has an average salary of $33,692, which is higher than the $32,944 average annual salary of a consumer service representative.

The top three skills for a consumer service representative include consumer service, customer service and phone calls. The most important skills for a service representative are customer service, client service, and patients.

Consumer service representative vs service representative overview

	Consumer Service Representative	Service Representative
Yearly salary	$32,944	$33,692
Hourly rate	$15.84	$16.20
Growth rate	-4%	-4%
Number of jobs	181,035	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

Consumer service representative vs service representative salary

Consumer service representatives and service representatives have different pay scales, as shown below.

	Consumer Service Representative	Service Representative
Average salary	$32,944	$33,692
Salary range	Between $26,000 And $40,000	Between $24,000 And $45,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Northern Trust
Best paying industry	-	Government

Differences between consumer service representative and service representative education

There are a few differences between a consumer service representative and a service representative in terms of educational background:

	Consumer Service Representative	Service Representative
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Consumer service representative vs service representative demographics

Here are the differences between consumer service representatives' and service representatives' demographics:

	Consumer Service Representative	Service Representative
Average age	40	40
Gender ratio	Male, 35.5% Female, 64.5%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 18.5% Asian, 7.2% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer service representative and service representative duties and responsibilities

Consumer service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Hire on as a seasonal CSR for the holiday season.
Work independently as a telecommuter and serve as a CSR supervisor.
Enter online orders for consumers and store representative and troubleshoot all problems relating to them.
Work with Spanish speaking consumers to efficiently troubleshoot and resolve issues with their Nintendo products.
Demonstrate superb organizational and multitasking abilities

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Consumer service representative vs service representative skills

Common consumer service representative skills

Consumer Service, 16%
Customer Service, 12%
Phone Calls, 7%
Customer Satisfaction, 6%
Data Entry, 6%
Customer Inquiries, 6%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

Consumer Service Representative vs. similar jobs

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Office and Administrative Industry
Consumer Service Representative
Consumer Service Representative vs Service Representative

Updated January 8, 2025

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