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The differences between contact representatives and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a contact representative and a call center representative. Additionally, a contact representative has an average salary of $33,776, which is higher than the $31,549 average annual salary of a call center representative.
The top three skills for a contact representative include customer service, technical assistance and sound judgment. The most important skills for a call center representative are strong customer service, customer service, and patients.
| Contact Representative | Call Center Representative | |
| Yearly salary | $33,776 | $31,549 |
| Hourly rate | $16.24 | $15.17 |
| Growth rate | -4% | -4% |
| Number of jobs | 185,124 | 133,579 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 50% | High School Diploma, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
As a contact representative, you will mostly work at agencies that oversee programs involving benefits, pensions, privileges, or taxes. This job involves a lot of interaction and aids in administrative and technical support to individuals and businesses primarily in person or through telephone inquiries. Moreover, contact representatives provide needed information and assistance to the public by answering a broad range of inquiries regarding the complexity of the laws, regulations, and other related administrative. The main purpose of contact representative work is to answer to a variety of inquiries.
Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.
Contact representatives and call center representatives have different pay scales, as shown below.
| Contact Representative | Call Center Representative | |
| Average salary | $33,776 | $31,549 |
| Salary range | Between $27,000 And $42,000 | Between $25,000 And $39,000 |
| Highest paying City | New York, NY | Seattle, WA |
| Highest paying state | Connecticut | Washington |
| Best paying company | City of Seattle | University of California, Berkeley |
| Best paying industry | Government | Finance |
There are a few differences between a contact representative and a call center representative in terms of educational background:
| Contact Representative | Call Center Representative | |
| Most common degree | Bachelor's Degree, 50% | High School Diploma, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between contact representatives' and call center representatives' demographics:
| Contact Representative | Call Center Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 32.7% Female, 67.3% | Male, 27.4% Female, 72.6% |
| Race ratio | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |