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The differences between contact representatives and consumer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a contact representative and a consumer sales representative. Additionally, a consumer sales representative has an average salary of $38,514, which is higher than the $33,776 average annual salary of a contact representative.
The top three skills for a contact representative include customer service, technical assistance and sound judgment. The most important skills for a consumer sales representative are broadband, product knowledge, and inbound calls.
| Contact Representative | Consumer Sales Representative | |
| Yearly salary | $33,776 | $38,514 |
| Hourly rate | $16.24 | $18.52 |
| Growth rate | -4% | -4% |
| Number of jobs | 185,124 | 216,394 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 57% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
As a contact representative, you will mostly work at agencies that oversee programs involving benefits, pensions, privileges, or taxes. This job involves a lot of interaction and aids in administrative and technical support to individuals and businesses primarily in person or through telephone inquiries. Moreover, contact representatives provide needed information and assistance to the public by answering a broad range of inquiries regarding the complexity of the laws, regulations, and other related administrative. The main purpose of contact representative work is to answer to a variety of inquiries.
Customer sales representatives' primary role is to present their employer's offerings to potential buyers. They may work out of an office, travel to conferences where their offerings might be suitable to attendees. It is their responsibility as customer sales representatives to get people to buy physical items, such as cars, new windows for their home, and skincare products. They perform a variety of tasks promoting their employer's offerings, sell policies for insurance companies, promote bundle deals for telecommunication industries, gym membership plans, and persuade parents to let their children join the tutoring system.
Contact representatives and consumer sales representatives have different pay scales, as shown below.
| Contact Representative | Consumer Sales Representative | |
| Average salary | $33,776 | $38,514 |
| Salary range | Between $27,000 And $42,000 | Between $21,000 And $67,000 |
| Highest paying City | New York, NY | - |
| Highest paying state | Connecticut | - |
| Best paying company | City of Seattle | - |
| Best paying industry | Government | - |
There are a few differences between a contact representative and a consumer sales representative in terms of educational background:
| Contact Representative | Consumer Sales Representative | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between contact representatives' and consumer sales representatives' demographics:
| Contact Representative | Consumer Sales Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 32.7% Female, 67.3% | Male, 39.8% Female, 60.2% |
| Race ratio | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 19.4% Asian, 6.8% White, 56.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |