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The differences between customer account executives and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer account executive and a customer service consultant. Additionally, a customer account executive has an average salary of $61,741, which is higher than the $37,471 average annual salary of a customer service consultant.
The top three skills for a customer account executive include quality customer service, customer accounts and inbound calls. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| Customer Account Executive | Customer Service Consultant | |
| Yearly salary | $61,741 | $37,471 |
| Hourly rate | $29.68 | $18.01 |
| Growth rate | -4% | -4% |
| Number of jobs | 277,757 | 225,026 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
The role of account executives is to support both new and existing client accounts. They are responsible for building and maintaining positive relationships with new and existing clients. They are often the point of contact for brand teams and clients. They are expected to fulfill other duties and responsibilities, which include developing new business prospects, designing and maintaining account plans for clients, and coordinating account activities. To become a successful account executive, you should have excellent strategic planning skills, solid sales skills, and attention to detail.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Customer account executives and customer service consultants have different pay scales, as shown below.
| Customer Account Executive | Customer Service Consultant | |
| Average salary | $61,741 | $37,471 |
| Salary range | Between $26,000 And $143,000 | Between $20,000 And $68,000 |
| Highest paying City | Boston, MA | Hartford, CT |
| Highest paying state | Alaska | Connecticut |
| Best paying company | Okta | Accenture |
| Best paying industry | Telecommunication | Technology |
There are a few differences between a customer account executive and a customer service consultant in terms of educational background:
| Customer Account Executive | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer account executives' and customer service consultants' demographics:
| Customer Account Executive | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 40.6% Female, 59.4% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 14.5% Unknown, 5.3% Hispanic or Latino, 17.6% Asian, 6.8% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |