Customer account manager vs account manager

The differences between customer account managers and account managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer account manager, becoming an account manager takes usually requires 6-8 years. Additionally, an account manager has an average salary of $68,535, which is higher than the $45,951 average annual salary of a customer account manager.

The top three skills for a customer account manager include customer service, customer accounts and CRM. The most important skills for an account manager are customer service, account management, and healthcare.

Customer account manager vs account manager overview

	Customer Account Manager	Account Manager
Yearly salary	$45,951	$68,535
Hourly rate	$22.09	$32.95
Growth rate	8%	5%
Number of jobs	110,138	152,261
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 70%
Average age	47	46
Years of experience	6	8

What does a customer account manager do?

Customer Account Managers are employees who specialize in keeping good, professional relationships with the company's clients. They are assigned specific customers and key clients to manage. Customer account managers are in charge of maintaining the customers' loyalty. As such, customer account managers are expected to provide first-class service to their customers. This includes providing them special promotions related to the company's services, keeping special communication lines for client concerns, and expediting client requests. They ensure that their customers receive their product or service requests on time and in good condition.

What does an account manager do?

Account managers are employees who act as the bridge between the company they represent and the client of the company. They are assigned to handle specific clients so that the company will be able to tailor-fit any product or service according to the clients' requirements. Account managers are responsible for maintaining a harmonious relationship between the two parties by ensuring that any agreement made is amenable to both the company and the client. They are also responsible for ensuring that the company will be able to provide the needs of the client within any limitation that the client may have. Account managers also ensure that the company's reputation and well-being are always considered in any dealings.

Customer account manager vs account manager salary

Customer account managers and account managers have different pay scales, as shown below.

	Customer Account Manager	Account Manager
Average salary	$45,951	$68,535
Salary range	Between $29,000 And $72,000	Between $42,000 And $110,000
Highest paying City	New York, NY	San Francisco, CA
Highest paying state	Alaska	Washington
Best paying company	Mouser Electronics	NVIDIA
Best paying industry	Technology	Technology

Differences between customer account manager and account manager education

There are a few differences between a customer account manager and an account manager in terms of educational background:

	Customer Account Manager	Account Manager
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 70%
Most common major	Business	Business
Most common college	California State University - Bakersfield	University of Southern California

Customer account manager vs account manager demographics

Here are the differences between customer account managers' and account managers' demographics:

	Customer Account Manager	Account Manager
Average age	47	46
Gender ratio	Male, 59.4% Female, 40.6%	Male, 54.8% Female, 45.2%
Race ratio	Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%
LGBT Percentage	8%	7%

Differences between customer account manager and account manager duties and responsibilities

Customer account manager example responsibilities.

Lead project of reducing checks process by leveraging ACH payments resulting in a savings on head count.
Manage inventory logistics which includes coordinating inventory levels with production schedules and international delivery deadlines.
Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
Decrease staff time (and payroll) with customer issues by launching CRM and leading regional implementation and training.
Enter invoices into QuickBooks from carrier that is delivering material to destination.
Take orders from customer, enter into QuickBooks, send customers order confirmation.

Account manager example responsibilities.

Manage financial departments with responsibility for managing payroll, bank re-consolidations, bank deposits, budgeting and cost control.
Manage $4 million territory encompassing three Mid-Atlantic states.
Manage new business and renewals for leading Saas legal solution.
Manage an inside sales territory of multiple states with Avaya technology solutions.
Negotiate and manage all contracts and pricing for IDN's in the territory.
Manage customers' accounts utilizing laptop and internet base CMS reporting software and ADM field guide.

Customer account manager vs account manager skills

Common customer account manager skills

Customer Service, 26%
Customer Accounts, 17%
CRM, 10%
Collections Process, 8%
Persuasion, 8%
Customer Retention, 7%

Common account manager skills

Customer Service, 19%
Account Management, 8%
Healthcare, 6%
CRM, 6%
Product Knowledge, 5%
PowerPoint, 5%

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Office and Administrative Industry
Customer Account Manager
Customer Account Manager vs Account Manager

Updated January 8, 2025

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