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The differences between customer account managers and assistant customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer account manager and an assistant customer service manager. Additionally, a customer account manager has an average salary of $45,951, which is higher than the $34,118 average annual salary of an assistant customer service manager.
The top three skills for a customer account manager include customer service, customer accounts and CRM. The most important skills for an assistant customer service manager are customer service, store operations, and customer support.
| Customer Account Manager | Assistant Customer Service Manager | |
| Yearly salary | $45,951 | $34,118 |
| Hourly rate | $22.09 | $16.40 |
| Growth rate | 8% | -4% |
| Number of jobs | 110,138 | 198,396 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 43% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Customer Account Managers are employees who specialize in keeping good, professional relationships with the company's clients. They are assigned specific customers and key clients to manage. Customer account managers are in charge of maintaining the customers' loyalty. As such, customer account managers are expected to provide first-class service to their customers. This includes providing them special promotions related to the company's services, keeping special communication lines for client concerns, and expediting client requests. They ensure that their customers receive their product or service requests on time and in good condition.
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
Customer account managers and assistant customer service managers have different pay scales, as shown below.
| Customer Account Manager | Assistant Customer Service Manager | |
| Average salary | $45,951 | $34,118 |
| Salary range | Between $29,000 And $72,000 | Between $28,000 And $41,000 |
| Highest paying City | New York, NY | - |
| Highest paying state | Alaska | - |
| Best paying company | Mouser Electronics | - |
| Best paying industry | Technology | - |
There are a few differences between a customer account manager and an assistant customer service manager in terms of educational background:
| Customer Account Manager | Assistant Customer Service Manager | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer account managers' and assistant customer service managers' demographics:
| Customer Account Manager | Assistant Customer Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 59.4% Female, 40.6% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |