Customer account technician vs customer account executive

The differences between customer account technicians and customer account executives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a customer account technician, becoming a customer account executive takes usually requires 6-12 months. Additionally, a customer account technician has an average salary of $88,840, which is higher than the $61,741 average annual salary of a customer account executive.

The top three skills for a customer account technician include business development, customer accounts and video products. The most important skills for a customer account executive are quality customer service, customer accounts, and inbound calls.

Customer account technician vs customer account executive overview

	Customer Account Technician	Customer Account Executive
Yearly salary	$88,840	$61,741
Hourly rate	$42.71	$29.68
Growth rate	4%	-4%
Number of jobs	64,166	277,757
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 41%
Average age	47	40
Years of experience	2	12

Customer account technician vs customer account executive salary

Customer account technicians and customer account executives have different pay scales, as shown below.

	Customer Account Technician	Customer Account Executive
Average salary	$88,840	$61,741
Salary range	Between $51,000 And $153,000	Between $26,000 And $143,000
Highest paying City	-	Boston, MA
Highest paying state	-	Alaska
Best paying company	-	Okta
Best paying industry	-	Telecommunication

Differences between customer account technician and customer account executive education

There are a few differences between a customer account technician and a customer account executive in terms of educational background:

	Customer Account Technician	Customer Account Executive
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 41%
Most common major	Criminal Justice	Business
Most common college	SUNY Farmingdale	-

Customer account technician vs customer account executive demographics

Here are the differences between customer account technicians' and customer account executives' demographics:

	Customer Account Technician	Customer Account Executive
Average age	47	40
Gender ratio	Male, 44.9% Female, 55.1%	Male, 40.6% Female, 59.4%
Race ratio	Black or African American, 4.0% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.4% White, 72.7% American Indian and Alaska Native, 0.2%	Black or African American, 14.5% Unknown, 5.3% Hispanic or Latino, 17.6% Asian, 6.8% White, 55.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between customer account technician and customer account executive duties and responsibilities

Customer account technician example responsibilities.

Close patient contact, appropriate decision-making concerning patient financial affairs and coordination between patients and third-party sponsorship for further financial assistance.
Educate customers throughout the resolution process, and recommend other XFINITY products and services base on their needs.
Promote the full range of products with focus on video, high -speed internet, phone and XFINITY home services.

Customer account executive example responsibilities.

Manage produce cleanliness and preparation.
Show compassion and sympathy with problems.
Assist customers with making transactions and bundling services.
Work with various programs on a windows base system.
Secure long- lasting relationships with Comcast and its clients.
Monitor outages and maintenance windows by tracking nodes and affect accounts.

Customer account technician vs customer account executive skills

Common customer account technician skills

Business Development, 88%
Customer Accounts, 4%
Video Products, 2%
Customer Interest, 2%
Inbound Calls, 2%
Payment Arrangements, 1%

Common customer account executive skills

Quality Customer Service, 14%
Customer Accounts, 10%
Inbound Calls, 9%
Technical Support, 7%
Customer Satisfaction, 5%
Customer Inquiries, 4%

Customer Account Technician vs. similar jobs

Customer Account Technician related careers

Customer Account Technician related jobs

What similar roles do

Zippia Careers
Sales Industry
Customer Account Technician
Customer Account Technician vs Customer Account Executive

Updated January 8, 2025

Browse sales jobs