Customer account technician vs field technical representative

The differences between customer account technicians and field technical representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a customer account technician and a field technical representative. Additionally, a customer account technician has an average salary of $88,840, which is higher than the $52,665 average annual salary of a field technical representative.

The top three skills for a customer account technician include business development, customer accounts and video products. The most important skills for a field technical representative are customer service, technical support, and customer satisfaction.

Customer account technician vs field technical representative overview

	Customer Account Technician	Field Technical Representative
Yearly salary	$88,840	$52,665
Hourly rate	$42.71	$25.32
Growth rate	4%	4%
Number of jobs	64,166	200,868
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 51%
Average age	47	47
Years of experience	2	2

Customer account technician vs field technical representative salary

Customer account technicians and field technical representatives have different pay scales, as shown below.

	Customer Account Technician	Field Technical Representative
Average salary	$88,840	$52,665
Salary range	Between $51,000 And $153,000	Between $35,000 And $77,000
Highest paying City	-	Battle Creek, MI
Highest paying state	-	Maryland
Best paying company	-	MSC Software
Best paying industry	-	Technology

Differences between customer account technician and field technical representative education

There are a few differences between a customer account technician and a field technical representative in terms of educational background:

	Customer Account Technician	Field Technical Representative
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 51%
Most common major	Criminal Justice	Business
Most common college	SUNY Farmingdale	University of Pennsylvania

Customer account technician vs field technical representative demographics

Here are the differences between customer account technicians' and field technical representatives' demographics:

	Customer Account Technician	Field Technical Representative
Average age	47	47
Gender ratio	Male, 44.9% Female, 55.1%	Male, 75.3% Female, 24.7%
Race ratio	Black or African American, 4.0% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.4% White, 72.7% American Indian and Alaska Native, 0.2%	Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.1% White, 73.1% American Indian and Alaska Native, 0.2%
LGBT Percentage	6%	6%

Differences between customer account technician and field technical representative duties and responsibilities

Customer account technician example responsibilities.

Close patient contact, appropriate decision-making concerning patient financial affairs and coordination between patients and third-party sponsorship for further financial assistance.
Educate customers throughout the resolution process, and recommend other XFINITY products and services base on their needs.
Promote the full range of products with focus on video, high -speed internet, phone and XFINITY home services.

Field technical representative example responsibilities.

Serve as a SME and the main point of contact when agents and other leads have questions.
Update systems with new application and OS version.
Write, implement, and maintain SQL queries and reports.
Attend advanced training courses for PC OS and hardware troubleshooting.
Maintain the SQL database, track updates per version of server, and replace system files.
Handle a large volume of tech support issue via remote desktop and phone calls and performance of administrative functions.

Customer account technician vs field technical representative skills

Common customer account technician skills

Business Development, 88%
Customer Accounts, 4%
Video Products, 2%
Customer Interest, 2%
Inbound Calls, 2%
Payment Arrangements, 1%

Common field technical representative skills

Customer Service, 20%
Technical Support, 19%
Customer Satisfaction, 9%
Product Knowledge, 6%
Technical Issues, 4%
Cooling Towers, 3%

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Customer Account Technician
Customer Account Technician vs Field Technical Representative

Updated January 8, 2025

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