Customer account technician vs professional representative

The differences between customer account technicians and professional representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a customer account technician and a professional representative. Additionally, a customer account technician has an average salary of $88,840, which is higher than the $71,939 average annual salary of a professional representative.

The top three skills for a customer account technician include business development, customer accounts and video products. The most important skills for a professional representative are pharmaceutical products, territory management, and market share growth.

Customer account technician vs professional representative overview

	Customer Account Technician	Professional Representative
Yearly salary	$88,840	$71,939
Hourly rate	$42.71	$34.59
Growth rate	4%	4%
Number of jobs	64,166	94,098
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 79%
Average age	47	47
Years of experience	2	2

Customer account technician vs professional representative salary

Customer account technicians and professional representatives have different pay scales, as shown below.

	Customer Account Technician	Professional Representative
Average salary	$88,840	$71,939
Salary range	Between $51,000 And $153,000	Between $43,000 And $118,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between customer account technician and professional representative education

There are a few differences between a customer account technician and a professional representative in terms of educational background:

	Customer Account Technician	Professional Representative
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 79%
Most common major	Criminal Justice	Business
Most common college	SUNY Farmingdale	University of Pennsylvania

Customer account technician vs professional representative demographics

Here are the differences between customer account technicians' and professional representatives' demographics:

	Customer Account Technician	Professional Representative
Average age	47	47
Gender ratio	Male, 44.9% Female, 55.1%	Male, 46.4% Female, 53.6%
Race ratio	Black or African American, 4.0% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.4% White, 72.7% American Indian and Alaska Native, 0.2%	Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.4% Asian, 5.2% White, 72.6% American Indian and Alaska Native, 0.2%
LGBT Percentage	6%	6%

Differences between customer account technician and professional representative duties and responsibilities

Customer account technician example responsibilities.

Close patient contact, appropriate decision-making concerning patient financial affairs and coordination between patients and third-party sponsorship for further financial assistance.
Educate customers throughout the resolution process, and recommend other XFINITY products and services base on their needs.
Promote the full range of products with focus on video, high -speed internet, phone and XFINITY home services.

Professional representative example responsibilities.

Position office personnel to achieve NCQA patient self-management standards by planning and executing diabetes disease management programs.
Achieve sales growth objectives by incorporating product/technical knowledge, teamwork, customer and multi-product focus, innovation and creativity.
Identify think leaders & launch first in class diabetes management medication while reaching/exceeding sales objectives in all therapeutic categories.
Establish rapport with the respiratory department in the territories largest hospital which result in meeting and detailing``no-see"pulmonologists
Represent AstraZeneca products in the respiratory and cardiology markets.
Maintain point responsibility for cardiovascular and neurology franchise within district.

Customer account technician vs professional representative skills

Common customer account technician skills

Business Development, 88%
Customer Accounts, 4%
Video Products, 2%
Customer Interest, 2%
Inbound Calls, 2%
Payment Arrangements, 1%

Common professional representative skills

Pharmaceutical Products, 17%
Territory Management, 14%
Market Share Growth, 9%
Neurology, 7%
Cardiology, 6%
Internal Medicine, 5%

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Zippia Careers
Sales Industry
Customer Account Technician
Customer Account Technician vs Professional Representative

Updated January 8, 2025

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