Customer account technician vs sales support technician

The differences between customer account technicians and sales support technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a customer account technician, becoming a sales support technician takes usually requires 2-4 years. Additionally, a customer account technician has an average salary of $88,840, which is higher than the $59,559 average annual salary of a sales support technician.

The top three skills for a customer account technician include business development, customer accounts and video products. The most important skills for a sales support technician are customer service, product knowledge, and inbound calls.

Customer account technician vs sales support technician overview

	Customer Account Technician	Sales Support Technician
Yearly salary	$88,840	$59,559
Hourly rate	$42.71	$28.63
Growth rate	4%	4%
Number of jobs	64,166	177,065
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 51%
Average age	47	47
Years of experience	2	4

Customer account technician vs sales support technician salary

Customer account technicians and sales support technicians have different pay scales, as shown below.

	Customer Account Technician	Sales Support Technician
Average salary	$88,840	$59,559
Salary range	Between $51,000 And $153,000	Between $33,000 And $106,000
Highest paying City	-	New York, NY
Highest paying state	-	Connecticut
Best paying company	-	Apple
Best paying industry	-	-

Differences between customer account technician and sales support technician education

There are a few differences between a customer account technician and a sales support technician in terms of educational background:

	Customer Account Technician	Sales Support Technician
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 51%
Most common major	Criminal Justice	Business
Most common college	SUNY Farmingdale	University of Pennsylvania

Customer account technician vs sales support technician demographics

Here are the differences between customer account technicians' and sales support technicians' demographics:

	Customer Account Technician	Sales Support Technician
Average age	47	47
Gender ratio	Male, 44.9% Female, 55.1%	Male, 76.4% Female, 23.6%
Race ratio	Black or African American, 4.0% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.4% White, 72.7% American Indian and Alaska Native, 0.2%	Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.1% Asian, 5.1% White, 73.0% American Indian and Alaska Native, 0.2%
LGBT Percentage	6%	6%

Differences between customer account technician and sales support technician duties and responsibilities

Customer account technician example responsibilities.

Close patient contact, appropriate decision-making concerning patient financial affairs and coordination between patients and third-party sponsorship for further financial assistance.
Educate customers throughout the resolution process, and recommend other XFINITY products and services base on their needs.
Promote the full range of products with focus on video, high -speed internet, phone and XFINITY home services.

Sales support technician example responsibilities.

Manage the maintenance, repair, and operation of POS equipment.
Manage individual sales activities by developing highly effective, communications focuse relationship with multiple sales channels.
Preform transfer on phone numbers and set-up of VOIP phone services
Assist in creating Linux FTP servers and solving internal networking issues.
Assist with router setup and acquiring and IP address for Intranet and Internet.
Train client in POS operations and tasks; share knowledge of software capabilities.

Customer account technician vs sales support technician skills

Common customer account technician skills

Business Development, 88%
Customer Accounts, 4%
Video Products, 2%
Customer Interest, 2%
Inbound Calls, 2%
Payment Arrangements, 1%

Common sales support technician skills

Customer Service, 20%
Product Knowledge, 18%
Inbound Calls, 4%
Customer Support, 4%
IP, 4%
Technical Sales Support, 3%

Customer Account Technician vs. similar jobs

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Customer Account Technician
Customer Account Technician vs Sales Support Technician

Updated January 8, 2025

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