Customer account technician vs specialty representative

The differences between customer account technicians and specialty representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a customer account technician and a specialty representative. Additionally, a customer account technician has an average salary of $88,840, which is higher than the $49,201 average annual salary of a specialty representative.

The top three skills for a customer account technician include business development, customer accounts and video products. The most important skills for a specialty representative are patients, oncology, and dermatology.

Customer account technician vs specialty representative overview

	Customer Account Technician	Specialty Representative
Yearly salary	$88,840	$49,201
Hourly rate	$42.71	$23.65
Growth rate	4%	4%
Number of jobs	64,166	50,435
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 85%
Average age	47	47
Years of experience	2	2

Customer account technician vs specialty representative salary

Customer account technicians and specialty representatives have different pay scales, as shown below.

	Customer Account Technician	Specialty Representative
Average salary	$88,840	$49,201
Salary range	Between $51,000 And $153,000	Between $26,000 And $92,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between customer account technician and specialty representative education

There are a few differences between a customer account technician and a specialty representative in terms of educational background:

	Customer Account Technician	Specialty Representative
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 85%
Most common major	Criminal Justice	Business
Most common college	SUNY Farmingdale	University of Pennsylvania

Customer account technician vs specialty representative demographics

Here are the differences between customer account technicians' and specialty representatives' demographics:

	Customer Account Technician	Specialty Representative
Average age	47	47
Gender ratio	Male, 44.9% Female, 55.1%	Male, 47.7% Female, 52.3%
Race ratio	Black or African American, 4.0% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.4% White, 72.7% American Indian and Alaska Native, 0.2%	Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.2% Asian, 5.1% White, 72.9% American Indian and Alaska Native, 0.2%
LGBT Percentage	6%	6%

Differences between customer account technician and specialty representative duties and responsibilities

Customer account technician example responsibilities.

Close patient contact, appropriate decision-making concerning patient financial affairs and coordination between patients and third-party sponsorship for further financial assistance.
Educate customers throughout the resolution process, and recommend other XFINITY products and services base on their needs.
Promote the full range of products with focus on video, high -speed internet, phone and XFINITY home services.

Specialty representative example responsibilities.

Manage the strategic planning and territory development of neurology accounts.
Manage the development, productivity and utilization of local, regional and national speakers for hyperlipidemia and hypertension.
Attract and build strong advocates within large cardiology groups by building a reputation on integrity, product knowledge and accountability.
Develop and influence neurology and psychiatry opinion leaders by organizing medical education events, residency and speaker programs.
Present in-services for healthcare teams in surgery, ICU and GI settings.
Work with key colorectal surgeons and anesthesiologists to prepare for the launch of Entereg.

Customer account technician vs specialty representative skills

Common customer account technician skills

Business Development, 88%
Customer Accounts, 4%
Video Products, 2%
Customer Interest, 2%
Inbound Calls, 2%
Payment Arrangements, 1%

Common specialty representative skills

Patients, 27%
Oncology, 10%
Dermatology, 8%
Neurology, 6%
Educational Programs, 6%
Endocrinology, 5%

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Sales Industry
Customer Account Technician
Customer Account Technician vs Specialty Representative

Updated January 8, 2025

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