Customer account technician vs specialty sales representative

Differences between customer account technician and specialty sales representative duties and responsibilities

Customer account technician example responsibilities.

• Close patient contact, appropriate decision-making concerning patient financial affairs and coordination between patients and third-party sponsorship for further financial assistance.
• Educate customers throughout the resolution process, and recommend other XFINITY products and services base on their needs.
• Promote the full range of products with focus on video, high -speed internet, phone and XFINITY home services.

Specialty sales representative example responsibilities.

• Utilize CRM system and other applications to manage all sales within the renewal stages.
• Collaborate with management, marketing, and training departments to achieve the common goals of Merck.
• Manage allocated resources and accountable for pharmaceutical samples in accordance with FDA and PDMA guidelines; responsible for expense management.
• Manage tough relationships with key reimbursement decision-makers in hospitals, renal and oncology clinics throughout territory.
• Manage the development, productivity and utilization of local, regional and national speakers for hyperlipidemia and hypertension.
• Perform several educational sales presentations to large audiences on appropriate pain management for patients.
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