Customer account technician vs technical sales specialist

Differences between customer account technician and technical sales specialist duties and responsibilities

Customer account technician example responsibilities.

• Close patient contact, appropriate decision-making concerning patient financial affairs and coordination between patients and third-party sponsorship for further financial assistance.
• Educate customers throughout the resolution process, and recommend other XFINITY products and services base on their needs.
• Promote the full range of products with focus on video, high -speed internet, phone and XFINITY home services.

Technical sales specialist example responsibilities.

• Use of CRM software to work with potential leads.
• Conduct budgeting and funding discussions with administrators to achieve ROI on purchases.
• Develop pull-through strategies that effectively promote RibaPak through Gastroenterologists clinics and manage care organizations.
• Educate nurses and technicians on products under FDA requirements.
• Develop protocols for product uses prior to FDA approval.
• Identify niche market comprise of HCP's in underserve rural areas.
Show more