Customer advisor vs customer care representative

The differences between customer advisors and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer advisor and a customer care representative. Additionally, a customer care representative has an average salary of $32,912, which is higher than the $32,515 average annual salary of a customer advisor.

The top three skills for a customer advisor include excellent interpersonal, persuasion and multitasking. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Customer advisor vs customer care representative overview

	Customer Advisor	Customer Care Representative
Yearly salary	$32,515	$32,912
Hourly rate	$15.63	$15.82
Growth rate	-4%	-4%
Number of jobs	217,369	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a customer advisor do?

A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits. Customer advisors document reports, resolve complaints, and process orders and payments. A customer advisor must have excellent organizational and communication skills to ensure the highest customer satisfaction and achieve the business' long-term goals and objectives.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Customer advisor vs customer care representative salary

Customer advisors and customer care representatives have different pay scales, as shown below.

	Customer Advisor	Customer Care Representative
Average salary	$32,515	$32,912
Salary range	Between $20,000 And $50,000	Between $26,000 And $40,000
Highest paying City	Los Angeles, CA	Urban Honolulu, HI
Highest paying state	California	Hawaii
Best paying company	Dell	Philadelphia Corporation for Aging
Best paying industry	Media	Automotive

Differences between customer advisor and customer care representative education

There are a few differences between a customer advisor and a customer care representative in terms of educational background:

	Customer Advisor	Customer Care Representative
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer advisor vs customer care representative demographics

Here are the differences between customer advisors' and customer care representatives' demographics:

	Customer Advisor	Customer Care Representative
Average age	40	40
Gender ratio	Male, 45.6% Female, 54.4%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 21.4% Asian, 7.0% White, 53.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer advisor and customer care representative duties and responsibilities

Customer advisor example responsibilities.

Collaborate with management to train new employees on company policies and procedures and manage customer concerns via LiveChat.
Work at the POS completing transactions.
Clean windows and vacuum store and work area.
Use the POS of sale system including inputting transactions.
Register new patients into the specialty pharmacy database by gathering patient/physician demographics, insurance, medication, and ICD-9 diagnosis information.
Make sure identify and communicate gaps/concerns in the RMA process and suggest solutions.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Customer advisor vs customer care representative skills

Common customer advisor skills

Excellent Interpersonal, 57%
Persuasion, 17%
Multitasking, 14%
Customer Satisfaction, 2%
Customer Service, 1%
Work Ethic, 1%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Office and Administrative Industry
Customer Advisor
Customer Advisor vs Customer Care Representative

Updated January 8, 2025

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