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The differences between customer advisors and customer service administrative assistants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer advisor, becoming a customer service administrative assistant takes usually requires 1-2 years. Additionally, a customer service administrative assistant has an average salary of $33,741, which is higher than the $32,515 average annual salary of a customer advisor.
The top three skills for a customer advisor include excellent interpersonal, persuasion and multitasking. The most important skills for a customer service administrative assistant are data entry, purchase orders, and payroll.
| Customer Advisor | Customer Service Administrative Assistant | |
| Yearly salary | $32,515 | $33,741 |
| Hourly rate | $15.63 | $16.22 |
| Growth rate | -4% | -8% |
| Number of jobs | 217,369 | 93,535 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 38% |
| Average age | 40 | 50 |
| Years of experience | 12 | 2 |
A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits. Customer advisors document reports, resolve complaints, and process orders and payments. A customer advisor must have excellent organizational and communication skills to ensure the highest customer satisfaction and achieve the business' long-term goals and objectives.
A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.
Customer advisors and customer service administrative assistants have different pay scales, as shown below.
| Customer Advisor | Customer Service Administrative Assistant | |
| Average salary | $32,515 | $33,741 |
| Salary range | Between $20,000 And $50,000 | Between $28,000 And $40,000 |
| Highest paying City | Los Angeles, CA | Everett, WA |
| Highest paying state | California | Washington |
| Best paying company | Dell | Uline |
| Best paying industry | Media | Finance |
There are a few differences between a customer advisor and a customer service administrative assistant in terms of educational background:
| Customer Advisor | Customer Service Administrative Assistant | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | - | Western Carolina University |
Here are the differences between customer advisors' and customer service administrative assistants' demographics:
| Customer Advisor | Customer Service Administrative Assistant | |
| Average age | 40 | 50 |
| Gender ratio | Male, 45.6% Female, 54.4% | Male, 10.7% Female, 89.3% |
| Race ratio | Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 21.4% Asian, 7.0% White, 53.1% American Indian and Alaska Native, 0.7% | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 6% |