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The differences between customer advisors and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer advisor and a customer support representative. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $32,515 average annual salary of a customer advisor.
The top three skills for a customer advisor include excellent interpersonal, persuasion and multitasking. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
| Customer Advisor | Customer Support Representative | |
| Yearly salary | $32,515 | $37,404 |
| Hourly rate | $15.63 | $17.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 217,369 | 243,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits. Customer advisors document reports, resolve complaints, and process orders and payments. A customer advisor must have excellent organizational and communication skills to ensure the highest customer satisfaction and achieve the business' long-term goals and objectives.
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
Customer advisors and customer support representatives have different pay scales, as shown below.
| Customer Advisor | Customer Support Representative | |
| Average salary | $32,515 | $37,404 |
| Salary range | Between $20,000 And $50,000 | Between $29,000 And $47,000 |
| Highest paying City | Los Angeles, CA | Boston, MA |
| Highest paying state | California | Alaska |
| Best paying company | Dell | University of California, Berkeley |
| Best paying industry | Media | Finance |
There are a few differences between a customer advisor and a customer support representative in terms of educational background:
| Customer Advisor | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer advisors' and customer support representatives' demographics:
| Customer Advisor | Customer Support Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 45.6% Female, 54.4% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 21.4% Asian, 7.0% White, 53.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |