Customer advisor vs receptionist/customer service

Differences between customer advisor and receptionist/customer service duties and responsibilities

Customer advisor example responsibilities.

• Collaborate with management to train new employees on company policies and procedures and manage customer concerns via LiveChat.
• Work at the POS completing transactions.
• Clean windows and vacuum store and work area.
• Use the POS of sale system including inputting transactions.
• Register new patients into the specialty pharmacy database by gathering patient/physician demographics, insurance, medication, and ICD-9 diagnosis information.
• Make sure identify and communicate gaps/concerns in the RMA process and suggest solutions.
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Receptionist/customer service example responsibilities.

• Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
• Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
• Bill and collect from private pay, Medicare, Medicaid and private insurance companies.
• Doctor authorization for treatments, understanding of Medicare and Medicaid, prior authorizations (if need).
• Resolve problems with the buyers concerning invoices that do not match in the AS400 system.
• Receive and apply checks into AS400 accounting database and scan checks into bank, on a daily basis.
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