Customer agent vs customer care representative

The differences between customer agents and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer agent and a customer care representative. Additionally, a customer care representative has an average salary of $32,912, which is higher than the $31,834 average annual salary of a customer agent.

The top three skills for a customer agent include data entry, customer service and outbound calls. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Customer agent vs customer care representative overview

	Customer Agent	Customer Care Representative
Yearly salary	$31,834	$32,912
Hourly rate	$15.30	$15.82
Growth rate	-4%	-4%
Number of jobs	211,832	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a customer agent do?

A customer agent provides friendly service to external and internal customers. Customer agents talk to customers on behalf of businesses and companies. They help customers with their queries and complaints. It is their job to give customers a better understanding of the products. They answer questions with regards to their reservations. Sometimes, they also have sales roles. Oftentimes, they answer questions, process sales, provide information, and resolve problems.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Customer agent vs customer care representative salary

Customer agents and customer care representatives have different pay scales, as shown below.

	Customer Agent	Customer Care Representative
Average salary	$31,834	$32,912
Salary range	Between $25,000 And $39,000	Between $26,000 And $40,000
Highest paying City	New York, NY	Urban Honolulu, HI
Highest paying state	New York	Hawaii
Best paying company	Speedway Motors	Philadelphia Corporation for Aging
Best paying industry	Technology	Automotive

Differences between customer agent and customer care representative education

There are a few differences between a customer agent and a customer care representative in terms of educational background:

	Customer Agent	Customer Care Representative
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer agent vs customer care representative demographics

Here are the differences between customer agents' and customer care representatives' demographics:

	Customer Agent	Customer Care Representative
Average age	40	40
Gender ratio	Male, 43.8% Female, 56.2%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 11.9% Unknown, 5.5% Hispanic or Latino, 19.3% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer agent and customer care representative duties and responsibilities

Customer agent example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Customer agent vs customer care representative skills

Common customer agent skills

Data Entry, 12%
Customer Service, 10%
Outbound Calls, 10%
Customer Satisfaction, 8%
Troubleshoot, 5%
Customer Support, 5%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

Customer Agent vs. similar jobs

Customer Agent related careers

Customer Agent related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Customer Agent
Customer Agent vs Customer Care Representative

Updated January 8, 2025

Browse office and administrative jobs