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The differences between customer agents and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer agent and a customer support representative. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $31,834 average annual salary of a customer agent.
The top three skills for a customer agent include data entry, customer service and outbound calls. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
| Customer Agent | Customer Support Representative | |
| Yearly salary | $31,834 | $37,404 |
| Hourly rate | $15.30 | $17.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 211,832 | 243,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer agent provides friendly service to external and internal customers. Customer agents talk to customers on behalf of businesses and companies. They help customers with their queries and complaints. It is their job to give customers a better understanding of the products. They answer questions with regards to their reservations. Sometimes, they also have sales roles. Oftentimes, they answer questions, process sales, provide information, and resolve problems.
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
Customer agents and customer support representatives have different pay scales, as shown below.
| Customer Agent | Customer Support Representative | |
| Average salary | $31,834 | $37,404 |
| Salary range | Between $25,000 And $39,000 | Between $29,000 And $47,000 |
| Highest paying City | New York, NY | Boston, MA |
| Highest paying state | New York | Alaska |
| Best paying company | Speedway Motors | University of California, Berkeley |
| Best paying industry | Technology | Finance |
There are a few differences between a customer agent and a customer support representative in terms of educational background:
| Customer Agent | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer agents' and customer support representatives' demographics:
| Customer Agent | Customer Support Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 43.8% Female, 56.2% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 11.9% Unknown, 5.5% Hispanic or Latino, 19.3% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |