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The differences between customer business managers and revenue managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 8-10 years to become both a customer business manager and a revenue manager. Additionally, a customer business manager has an average salary of $100,453, which is higher than the $86,270 average annual salary of a revenue manager.
The top three skills for a customer business manager include customer service, sales volume and CRM. The most important skills for a revenue manager are revenue cycle, reservations, and customer service.
| Customer Business Manager | Revenue Manager | |
| Yearly salary | $100,453 | $86,270 |
| Hourly rate | $48.29 | $41.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,707 | 110,405 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 63% |
| Average age | 39 | 39 |
| Years of experience | 10 | 10 |
A customer business manager is responsible for handling customer accounts and monitoring business transactions across the organization. Customer business managers identify efficient business solutions to improve the current operational processes and maximize the staff's productivity and performance in delivering high-quality results. They also negotiate contracts with trusted suppliers and vendors for operational resources and inventories. A customer business manager must have excellent communication and problem-solving skills, especially in responding to clients' inquiries and concerns and resolving business complaints.
A revenue manager is responsible for conducting price analysis and revenue strategies to support business development and improve marketing techniques. Revenue managers research on the current market trends, evaluate statistical data of resources, maintain reasonable rates, and match the competitiveness of other hotel industries. They also work closely with the marketing and public relations team on releasing press releases, managing media appearance, and publishing content on the digital platform. A revenue manager must have excellent communication and organizational skills, tracking business and financial transactions, and coordinating with potential clients for partnerships.
Customer business managers and revenue managers have different pay scales, as shown below.
| Customer Business Manager | Revenue Manager | |
| Average salary | $100,453 | $86,270 |
| Salary range | Between $61,000 And $162,000 | Between $59,000 And $124,000 |
| Highest paying City | - | Novato, CA |
| Highest paying state | - | California |
| Best paying company | - | Meta |
| Best paying industry | - | Technology |
There are a few differences between a customer business manager and a revenue manager in terms of educational background:
| Customer Business Manager | Revenue Manager | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | University of Georgia | University of Georgia |
Here are the differences between customer business managers' and revenue managers' demographics:
| Customer Business Manager | Revenue Manager | |
| Average age | 39 | 39 |
| Gender ratio | Male, 57.2% Female, 42.8% | Male, 41.6% Female, 58.4% |
| Race ratio | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 10% |