Customer care agent vs certified medical technician

The differences between customer care agents and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care agent and a certified medical technician. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $31,774 average annual salary of a customer care agent.

The top three skills for a customer care agent include customer care, customer service and work ethic. The most important skills for a certified medical technician are patients, vital signs, and CPR.

Customer care agent vs certified medical technician overview

	Customer Care Agent	Certified Medical Technician
Yearly salary	$31,774	$38,859
Hourly rate	$15.28	$18.68
Growth rate	-4%	5%
Number of jobs	268,932	164,424
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 28%
Average age	40	44
Years of experience	12	12

What does a customer care agent do?

A customer care agent is responsible for assisting the customers' inquiries and concerns regarding the goods and services of the company, as well as resolving and escalating complaints, ensuring that the needs of customers are addressed timely and accurately. Customer care agents also take customers' orders, process their payments, and set delivery or shipment schedules. They assist with the development of strategic procedures, as well as operational techniques, to increase productivity and generate more revenues and profits for the business.

What does a certified medical technician do?

Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.

Customer care agent vs certified medical technician salary

Customer care agents and certified medical technicians have different pay scales, as shown below.

	Customer Care Agent	Certified Medical Technician
Average salary	$31,774	$38,859
Salary range	Between $26,000 And $38,000	Between $28,000 And $53,000
Highest paying City	Santa Clara, CA	Denton, TX
Highest paying state	Washington	Alaska
Best paying company	Bassett Furniture Industries	Favorite Healthcare Staffing
Best paying industry	Retail	Health Care

Differences between customer care agent and certified medical technician education

There are a few differences between a customer care agent and a certified medical technician in terms of educational background:

	Customer Care Agent	Certified Medical Technician
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 28%
Most common major	Business	Nursing
Most common college	-	University of Connecticut

Customer care agent vs certified medical technician demographics

Here are the differences between customer care agents' and certified medical technicians' demographics:

	Customer Care Agent	Certified Medical Technician
Average age	40	44
Gender ratio	Male, 34.7% Female, 65.3%	Male, 20.4% Female, 79.6%
Race ratio	Black or African American, 12.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.4% White, 55.2% American Indian and Alaska Native, 0.7%	Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	8%

Differences between customer care agent and certified medical technician duties and responsibilities

Customer care agent example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Apply excellent upselling techniques to increase company profits.
Answer all inquiries and concerns relate to a participant's account with the upselling of products and services.
Demonstrate superb organizational and multitasking abilities
Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.

Certified medical technician example responsibilities.

Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
Perform first aid and apply CPR when necessary.
Perform first aid or CPR during medical emergencies until paramedics arrive.
Assist the residents in their ADL needs and prepare their meals.

Customer care agent vs certified medical technician skills

Common customer care agent skills

Customer Care, 22%
Customer Service, 12%
Work Ethic, 9%
Excellent Interpersonal, 6%
Customer Interaction, 5%
Excellent Organizational, 5%

Common certified medical technician skills

Patients, 17%
Vital Signs, 12%
CPR, 8%
Administer Medications, 7%
Resident Care, 6%
HIPAA, 6%

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Office and Administrative Industry
Customer Care Agent
Customer Care Agent vs Certified Medical Technician

Updated January 8, 2025

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