Customer care agent vs customer care coordinator

The differences between customer care agents and customer care coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care agent and a customer care coordinator. Additionally, a customer care coordinator has an average salary of $40,661, which is higher than the $31,774 average annual salary of a customer care agent.

The top three skills for a customer care agent include customer care, customer service and work ethic. The most important skills for a customer care coordinator are customer care, home health, and functional mobility.

Customer care agent vs customer care coordinator overview

	Customer Care Agent	Customer Care Coordinator
Yearly salary	$31,774	$40,661
Hourly rate	$15.28	$19.55
Growth rate	-4%	-4%
Number of jobs	268,932	259,694
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer care agent do?

A customer care agent is responsible for assisting the customers' inquiries and concerns regarding the goods and services of the company, as well as resolving and escalating complaints, ensuring that the needs of customers are addressed timely and accurately. Customer care agents also take customers' orders, process their payments, and set delivery or shipment schedules. They assist with the development of strategic procedures, as well as operational techniques, to increase productivity and generate more revenues and profits for the business.

What does a customer care coordinator do?

A customer care coordinator is responsible for providing the highest customer service to customers by responding to their inquiries and resolving their concerns regarding the services and products offered by the company. Customer care coordinators handle complaints by processing replacements and issuing refunds as needed. They also develop techniques to sell services based on customers' needs and specifications to help the business generate more revenues and resources. A customer care coordinator must have excellent communication skills to ensure satisfaction and achieve business objectives.

Customer care agent vs customer care coordinator salary

Customer care agents and customer care coordinators have different pay scales, as shown below.

	Customer Care Agent	Customer Care Coordinator
Average salary	$31,774	$40,661
Salary range	Between $26,000 And $38,000	Between $31,000 And $53,000
Highest paying City	Santa Clara, CA	Bridgeport, CT
Highest paying state	Washington	New Jersey
Best paying company	Bassett Furniture Industries	Health Alliance
Best paying industry	Retail	Finance

Differences between customer care agent and customer care coordinator education

There are a few differences between a customer care agent and a customer care coordinator in terms of educational background:

	Customer Care Agent	Customer Care Coordinator
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer care agent vs customer care coordinator demographics

Here are the differences between customer care agents' and customer care coordinators' demographics:

	Customer Care Agent	Customer Care Coordinator
Average age	40	40
Gender ratio	Male, 34.7% Female, 65.3%	Male, 25.4% Female, 74.6%
Race ratio	Black or African American, 12.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.4% White, 55.2% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 22.2% Asian, 6.4% White, 53.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care agent and customer care coordinator duties and responsibilities

Customer care agent example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Apply excellent upselling techniques to increase company profits.
Answer all inquiries and concerns relate to a participant's account with the upselling of products and services.
Demonstrate superb organizational and multitasking abilities
Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.

Customer care coordinator example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Re-created documents for the copy using Microsoft excel, PowerPoint and word.
Receive calls and help customers troubleshoot issues
Verify customers HIPAA information prior to discussing customer information.
Create and present PowerPoint presentations to medical professionals to generate a clear understanding of practice protocols.
Establish and maintain effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.

Customer care agent vs customer care coordinator skills

Common customer care agent skills

Customer Care, 22%
Customer Service, 12%
Work Ethic, 9%
Excellent Interpersonal, 6%
Customer Interaction, 5%
Excellent Organizational, 5%

Common customer care coordinator skills

Customer Care, 18%
Home Health, 14%
Functional Mobility, 7%
Patients, 7%
Service Calls, 5%
Outbound Calls, 4%

Customer Care Agent vs. similar jobs

Customer Care Agent related careers

Customer Care Agent related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Customer Care Agent
Customer Care Agent vs Customer Care Coordinator

Updated January 8, 2025

Browse office and administrative jobs