Customer care agent vs customer care technician

The differences between customer care agents and customer care technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care agent and a customer care technician. Additionally, a customer care technician has an average salary of $34,986, which is higher than the $31,774 average annual salary of a customer care agent.

The top three skills for a customer care agent include customer care, customer service and work ethic. The most important skills for a customer care technician are patients, vital signs, and EKG.

Customer care agent vs customer care technician overview

	Customer Care Agent	Customer Care Technician
Yearly salary	$31,774	$34,986
Hourly rate	$15.28	$16.82
Growth rate	-4%	-4%
Number of jobs	268,932	211,764
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 40%
Average age	40	40
Years of experience	12	12

What does a customer care agent do?

A customer care agent is responsible for assisting the customers' inquiries and concerns regarding the goods and services of the company, as well as resolving and escalating complaints, ensuring that the needs of customers are addressed timely and accurately. Customer care agents also take customers' orders, process their payments, and set delivery or shipment schedules. They assist with the development of strategic procedures, as well as operational techniques, to increase productivity and generate more revenues and profits for the business.

What does a customer care technician do?

The job of a customer care technician depends on the requirements of employers. Part of the technician's responsibilities includes the management of the customers and the maintenance of proper customer relations. Customer care technicians assist customers in addressing their technical problems. The job involves answering phone calls and attending to the needs of the clients. As to the area of employment, the technicians may work in telecommunications where they use office machines or computers.

Customer care agent vs customer care technician salary

Customer care agents and customer care technicians have different pay scales, as shown below.

	Customer Care Agent	Customer Care Technician
Average salary	$31,774	$34,986
Salary range	Between $26,000 And $38,000	Between $26,000 And $45,000
Highest paying City	Santa Clara, CA	Burbank, CA
Highest paying state	Washington	Alaska
Best paying company	Bassett Furniture Industries	Cottage Health
Best paying industry	Retail	Manufacturing

Differences between customer care agent and customer care technician education

There are a few differences between a customer care agent and a customer care technician in terms of educational background:

	Customer Care Agent	Customer Care Technician
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	-	-

Customer care agent vs customer care technician demographics

Here are the differences between customer care agents' and customer care technicians' demographics:

	Customer Care Agent	Customer Care Technician
Average age	40	40
Gender ratio	Male, 34.7% Female, 65.3%	Male, 40.1% Female, 59.9%
Race ratio	Black or African American, 12.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.4% White, 55.2% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care agent and customer care technician duties and responsibilities

Customer care agent example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Apply excellent upselling techniques to increase company profits.
Answer all inquiries and concerns relate to a participant's account with the upselling of products and services.
Demonstrate superb organizational and multitasking abilities
Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.

Customer care technician example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Monitor patients' blood pressure and heart rate using electrocardiogram (EKG) equipment during diagnostic or therapeutic procedures.
Assist in monitoring patients for ECG arrhythmias.
Maintain all digital medical records and process all MD orders for patients on the ICU floor.
Place patients on cardiac monitor, give CPR, assist with doctors and nurses with traumas as requested.
Maintain current CPR certification, CNA/GNA certifications, and PMAB training.

Customer care agent vs customer care technician skills

Common customer care agent skills

Customer Care, 22%
Customer Service, 12%
Work Ethic, 9%
Excellent Interpersonal, 6%
Customer Interaction, 5%
Excellent Organizational, 5%

Common customer care technician skills

Patients, 24%
Vital Signs, 10%
EKG, 9%
Phlebotomy, 7%
CPR, 6%
Customer Care, 5%

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Office and Administrative Industry
Customer Care Agent
Customer Care Agent vs Customer Care Technician

Updated January 8, 2025

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