Customer care agent vs customer engagement specialist

The differences between customer care agents and customer engagement specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care agent and a customer engagement specialist. Additionally, a customer engagement specialist has an average salary of $41,014, which is higher than the $31,774 average annual salary of a customer care agent.

The top three skills for a customer care agent include customer care, customer service and work ethic. The most important skills for a customer engagement specialist are brand awareness, wine, and customer service.

Customer care agent vs customer engagement specialist overview

	Customer Care Agent	Customer Engagement Specialist
Yearly salary	$31,774	$41,014
Hourly rate	$15.28	$19.72
Growth rate	-4%	-4%
Number of jobs	268,932	217,031
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 42%
Average age	40	40
Years of experience	12	12

What does a customer care agent do?

A customer care agent is responsible for assisting the customers' inquiries and concerns regarding the goods and services of the company, as well as resolving and escalating complaints, ensuring that the needs of customers are addressed timely and accurately. Customer care agents also take customers' orders, process their payments, and set delivery or shipment schedules. They assist with the development of strategic procedures, as well as operational techniques, to increase productivity and generate more revenues and profits for the business.

What does a customer engagement specialist do?

A client engagement specialist is in charge of devising strategies to build positive relationships with clients that will translate to sales. Their responsibilities revolve around performing research and analysis to identify client needs, finding new sales leads and opportunities, and coordinating with team members. They must also reach out to clients through calls, correspondence, or face-to-face interaction to offer products and services, discuss specifications, secure sales, process payments, and perform follow-up calls. Moreover, a client engagement specialist must answer inquiries and address issues and concerns, resolving them promptly and efficiently.

Customer care agent vs customer engagement specialist salary

Customer care agents and customer engagement specialists have different pay scales, as shown below.

	Customer Care Agent	Customer Engagement Specialist
Average salary	$31,774	$41,014
Salary range	Between $26,000 And $38,000	Between $25,000 And $64,000
Highest paying City	Santa Clara, CA	Washington, DC
Highest paying state	Washington	Massachusetts
Best paying company	Bassett Furniture Industries	NVIDIA
Best paying industry	Retail	Health Care

Differences between customer care agent and customer engagement specialist education

There are a few differences between a customer care agent and a customer engagement specialist in terms of educational background:

	Customer Care Agent	Customer Engagement Specialist
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 42%
Most common major	Business	Business
Most common college	-	-

Customer care agent vs customer engagement specialist demographics

Here are the differences between customer care agents' and customer engagement specialists' demographics:

	Customer Care Agent	Customer Engagement Specialist
Average age	40	40
Gender ratio	Male, 34.7% Female, 65.3%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 12.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.4% White, 55.2% American Indian and Alaska Native, 0.7%	Black or African American, 10.7% Unknown, 5.0% Hispanic or Latino, 18.4% Asian, 6.1% White, 59.2% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between customer care agent and customer engagement specialist duties and responsibilities

Customer care agent example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Apply excellent upselling techniques to increase company profits.
Answer all inquiries and concerns relate to a participant's account with the upselling of products and services.
Demonstrate superb organizational and multitasking abilities
Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.

Customer engagement specialist example responsibilities.

Assist with Medicare and Medicaid members in regards to their medication and health care assessments.
Maintain strict patient and physician confidentiality through HIPAA.
Ensure consistent verification of all demographic, and HIPAA.
Provide accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
Maintain and create in-deth records for board reports and update them to be present in weekly PowerPoint presentations.
Maintain positive professional relationships with patients, and partnering agencies.

Customer care agent vs customer engagement specialist skills

Common customer care agent skills

Customer Care, 22%
Customer Service, 12%
Work Ethic, 9%
Excellent Interpersonal, 6%
Customer Interaction, 5%
Excellent Organizational, 5%

Common customer engagement specialist skills

Brand Awareness, 55%
Wine, 8%
Customer Service, 5%
Customer Satisfaction, 5%
Customer Accounts, 3%
Patients, 2%

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Office and Administrative Industry
Customer Care Agent
Customer Care Agent vs Customer Engagement Specialist

Updated January 8, 2025

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