Customer care agent vs customer sales representative

The differences between customer care agents and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care agent and a customer sales representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $31,774 average annual salary of a customer care agent.

The top three skills for a customer care agent include customer care, customer service and work ethic. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Customer care agent vs customer sales representative overview

	Customer Care Agent	Customer Sales Representative
Yearly salary	$31,774	$38,744
Hourly rate	$15.28	$18.63
Growth rate	-4%	-4%
Number of jobs	268,932	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a customer care agent do?

A customer care agent is responsible for assisting the customers' inquiries and concerns regarding the goods and services of the company, as well as resolving and escalating complaints, ensuring that the needs of customers are addressed timely and accurately. Customer care agents also take customers' orders, process their payments, and set delivery or shipment schedules. They assist with the development of strategic procedures, as well as operational techniques, to increase productivity and generate more revenues and profits for the business.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Customer care agent vs customer sales representative salary

Customer care agents and customer sales representatives have different pay scales, as shown below.

	Customer Care Agent	Customer Sales Representative
Average salary	$31,774	$38,744
Salary range	Between $26,000 And $38,000	Between $27,000 And $54,000
Highest paying City	Santa Clara, CA	Santa Rosa, CA
Highest paying state	Washington	Hawaii
Best paying company	Bassett Furniture Industries	Merck
Best paying industry	Retail	Finance

Differences between customer care agent and customer sales representative education

There are a few differences between a customer care agent and a customer sales representative in terms of educational background:

	Customer Care Agent	Customer Sales Representative
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer care agent vs customer sales representative demographics

Here are the differences between customer care agents' and customer sales representatives' demographics:

	Customer Care Agent	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 34.7% Female, 65.3%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 12.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.4% White, 55.2% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care agent and customer sales representative duties and responsibilities

Customer care agent example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Apply excellent upselling techniques to increase company profits.
Answer all inquiries and concerns relate to a participant's account with the upselling of products and services.
Demonstrate superb organizational and multitasking abilities
Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Customer care agent vs customer sales representative skills

Common customer care agent skills

Customer Care, 22%
Customer Service, 12%
Work Ethic, 9%
Excellent Interpersonal, 6%
Customer Interaction, 5%
Excellent Organizational, 5%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Office and Administrative Industry
Customer Care Agent
Customer Care Agent vs Customer Sales Representative

Updated January 8, 2025

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