Customer care agent vs customer service attendant

The differences between customer care agents and customer service attendants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care agent and a customer service attendant. Additionally, a customer care agent has an average salary of $31,774, which is higher than the $30,946 average annual salary of a customer service attendant.

The top three skills for a customer care agent include customer care, customer service and work ethic. The most important skills for a customer service attendant are strong customer service, customer service, and cleanliness.

Customer care agent vs customer service attendant overview

	Customer Care Agent	Customer Service Attendant
Yearly salary	$31,774	$30,946
Hourly rate	$15.28	$14.88
Growth rate	-4%	-4%
Number of jobs	268,932	292,907
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 39%
Average age	40	40
Years of experience	12	12

Customer care agent vs customer service attendant salary

Customer care agents and customer service attendants have different pay scales, as shown below.

	Customer Care Agent	Customer Service Attendant
Average salary	$31,774	$30,946
Salary range	Between $26,000 And $38,000	Between $24,000 And $39,000
Highest paying City	Santa Clara, CA	Seattle, WA
Highest paying state	Washington	Washington
Best paying company	Bassett Furniture Industries	Salesforce
Best paying industry	Retail	Technology

Differences between customer care agent and customer service attendant education

There are a few differences between a customer care agent and a customer service attendant in terms of educational background:

	Customer Care Agent	Customer Service Attendant
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	-

Customer care agent vs customer service attendant demographics

Here are the differences between customer care agents' and customer service attendants' demographics:

	Customer Care Agent	Customer Service Attendant
Average age	40	40
Gender ratio	Male, 34.7% Female, 65.3%	Male, 48.4% Female, 51.6%
Race ratio	Black or African American, 12.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.4% White, 55.2% American Indian and Alaska Native, 0.7%	Black or African American, 11.1% Unknown, 5.7% Hispanic or Latino, 20.5% Asian, 6.2% White, 55.7% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer care agent and customer service attendant duties and responsibilities

Customer care agent example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Apply excellent upselling techniques to increase company profits.
Answer all inquiries and concerns relate to a participant's account with the upselling of products and services.
Demonstrate superb organizational and multitasking abilities
Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.

Customer service attendant example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Assess customer orders for accuracy, cleanliness and organization of customer area.
Assist in cashiering and point of sale (POS) system procedures during busy hours.
Operate POS system, enter accurate amounts and totals; provide exact change for all transactions.
Carry and unload groceries accordingly.
Bag groceries and organize inventory displays.

Customer care agent vs customer service attendant skills

Common customer care agent skills

Customer Care, 22%
Customer Service, 12%
Work Ethic, 9%
Excellent Interpersonal, 6%
Customer Interaction, 5%
Excellent Organizational, 5%

Common customer service attendant skills

Strong Customer Service, 57%
Customer Service, 16%
Cleanliness, 6%
Front Desk, 3%
Perform Routine Maintenance, 3%
CPR, 2%

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Office and Administrative Industry
Customer Care Agent
Customer Care Agent vs Customer Service Attendant

Updated January 8, 2025

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