Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer care assistants and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care assistant and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $34,892 average annual salary of a customer care assistant.
The top three skills for a customer care assistant include home health, customer care and PET. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| Customer Care Assistant | Customer Service Consultant | |
| Yearly salary | $34,892 | $37,471 |
| Hourly rate | $16.77 | $18.01 |
| Growth rate | -4% | -4% |
| Number of jobs | 205,940 | 225,026 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer care assistant's primary responsibility is to assist potential customers and to handle concerns from existing clients through calls, correspondence, or face-to-face interactions. Their daily tasks include answering inquiries, providing price quotes, discussing product and service specifications, offering discounts, processing payments, issuing refunds or replacements, and solving issues promptly and professionally to ensure client satisfaction. Additionally, they must keep records of all procedures and transactions, which they report to managers regularly.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Customer care assistants and customer service consultants have different pay scales, as shown below.
| Customer Care Assistant | Customer Service Consultant | |
| Average salary | $34,892 | $37,471 |
| Salary range | Between $25,000 And $47,000 | Between $20,000 And $68,000 |
| Highest paying City | New York, NY | Hartford, CT |
| Highest paying state | Alaska | Connecticut |
| Best paying company | Parkway | Accenture |
| Best paying industry | Automotive | Technology |
There are a few differences between a customer care assistant and a customer service consultant in terms of educational background:
| Customer Care Assistant | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer care assistants' and customer service consultants' demographics:
| Customer Care Assistant | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.3% Female, 70.7% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 13.4% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 7.7% White, 53.2% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |