Customer care consultant vs customer care coordinator

The differences between customer care consultants and customer care coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care consultant and a customer care coordinator. Additionally, a customer care consultant has an average salary of $58,929, which is higher than the $40,661 average annual salary of a customer care coordinator.

The top three skills for a customer care consultant include home health, patients and healthcare professionals. The most important skills for a customer care coordinator are customer care, home health, and functional mobility.

Customer care consultant vs customer care coordinator overview

	Customer Care Consultant	Customer Care Coordinator
Yearly salary	$58,929	$40,661
Hourly rate	$28.33	$19.55
Growth rate	-4%	-4%
Number of jobs	176,015	259,694
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer care consultant do?

Customer service consultants are professionals who offer advice and expertise related to customer service to help improve the business performance of an organization. These consultants are required to interact with customers to handle complaints and provide information about the organization's products and services. They must take orders from customers and obtain correct customer information while processing billings and payments from them. Customer service consultants must also listen to the concerns of their customers as well as identify opportunities to up-sell other products and services.

What does a customer care coordinator do?

A customer care coordinator is responsible for providing the highest customer service to customers by responding to their inquiries and resolving their concerns regarding the services and products offered by the company. Customer care coordinators handle complaints by processing replacements and issuing refunds as needed. They also develop techniques to sell services based on customers' needs and specifications to help the business generate more revenues and resources. A customer care coordinator must have excellent communication skills to ensure satisfaction and achieve business objectives.

Customer care consultant vs customer care coordinator salary

Customer care consultants and customer care coordinators have different pay scales, as shown below.

	Customer Care Consultant	Customer Care Coordinator
Average salary	$58,929	$40,661
Salary range	Between $39,000 And $87,000	Between $31,000 And $53,000
Highest paying City	New York, NY	Bridgeport, CT
Highest paying state	New York	New Jersey
Best paying company	McKinsey & Company Inc	Health Alliance
Best paying industry	Health Care	Finance

Differences between customer care consultant and customer care coordinator education

There are a few differences between a customer care consultant and a customer care coordinator in terms of educational background:

	Customer Care Consultant	Customer Care Coordinator
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer care consultant vs customer care coordinator demographics

Here are the differences between customer care consultants' and customer care coordinators' demographics:

	Customer Care Consultant	Customer Care Coordinator
Average age	40	40
Gender ratio	Male, 32.2% Female, 67.8%	Male, 25.4% Female, 74.6%
Race ratio	Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 22.2% Asian, 6.4% White, 53.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care consultant and customer care coordinator duties and responsibilities

Customer care consultant example responsibilities.

Maintain responsibility for managing Medicaid RFP development and ensure compliance with governmental Medicaid member and claim relate standards.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Monitor ship windows and delivery dates to ensure timely deliveries.
Conduct monthly sales meetings and create PowerPoint presentations for team members.
Support a new call center division for the state fund program Medicaid supplemental plan.
Follow all compliance and Medicare guidelines for admissions and community involvement.

Customer care coordinator example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Re-created documents for the copy using Microsoft excel, PowerPoint and word.
Receive calls and help customers troubleshoot issues
Verify customers HIPAA information prior to discussing customer information.
Create and present PowerPoint presentations to medical professionals to generate a clear understanding of practice protocols.
Establish and maintain effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.

Customer care consultant vs customer care coordinator skills

Common customer care consultant skills

Home Health, 22%
Patients, 20%
Healthcare Professionals, 10%
Patient Care, 6%
Phone Calls, 4%
Term Care, 4%

Common customer care coordinator skills

Customer Care, 18%
Home Health, 14%
Functional Mobility, 7%
Patients, 7%
Service Calls, 5%
Outbound Calls, 4%

Customer Care Consultant vs. similar jobs

Customer Care Consultant related careers

Customer Care Consultant related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Customer Care Consultant
Customer Care Consultant vs Customer Care Coordinator

Updated January 8, 2025

Browse office and administrative jobs