Customer care consultant vs customer support coordinator

Differences between customer care consultant and customer support coordinator duties and responsibilities

Customer care consultant example responsibilities.

• Maintain responsibility for managing Medicaid RFP development and ensure compliance with governmental Medicaid member and claim relate standards.
• Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
• Monitor ship windows and delivery dates to ensure timely deliveries.
• Conduct monthly sales meetings and create PowerPoint presentations for team members.
• Support a new call center division for the state fund program Medicaid supplemental plan.
• Follow all compliance and Medicare guidelines for admissions and community involvement.
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Customer support coordinator example responsibilities.

• Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
• Draft e-mail and correspondence create and revise PowerPoint presentations, order office supplies; maintain general files.
• Prepare PowerPoint presentations along with designing and editing promotional materials.
• Maintain institutional standards per HIPAA guidelines of patient confidentiality as well as institutional goals to maintain great customer service.
• Provide front-line support to customers with any issue, whether technical or billing/account-relate, for their business VoIP plans.
• Provide outstanding professional phone and email communication services to high priority PayPal customers.