Customer care coordinator vs customer service representative

The differences between customer care coordinators and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care coordinator and a customer service representative. Additionally, a customer care coordinator has an average salary of $40,661, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a customer care coordinator include customer care, home health and functional mobility. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Customer care coordinator vs customer service representative overview

	Customer Care Coordinator	Customer Service Representative
Yearly salary	$40,661	$32,260
Hourly rate	$19.55	$15.51
Growth rate	-4%	-4%
Number of jobs	259,694	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 46%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

What does a customer care coordinator do?

A customer care coordinator is responsible for providing the highest customer service to customers by responding to their inquiries and resolving their concerns regarding the services and products offered by the company. Customer care coordinators handle complaints by processing replacements and issuing refunds as needed. They also develop techniques to sell services based on customers' needs and specifications to help the business generate more revenues and resources. A customer care coordinator must have excellent communication skills to ensure satisfaction and achieve business objectives.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Customer care coordinator vs customer service representative salary

Customer care coordinators and customer service representatives have different pay scales, as shown below.

	Customer Care Coordinator	Customer Service Representative
Average salary	$40,661	$32,260
Salary range	Between $31,000 And $53,000	Between $25,000 And $41,000
Highest paying City	Bridgeport, CT	Des Moines, WA
Highest paying state	New Jersey	Washington
Best paying company	Health Alliance	Oracle
Best paying industry	Finance	Insurance

Differences between customer care coordinator and customer service representative education

There are a few differences between a customer care coordinator and a customer service representative in terms of educational background:

	Customer Care Coordinator	Customer Service Representative
Most common degree	Bachelor's Degree, 46%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Customer care coordinator vs customer service representative demographics

Here are the differences between customer care coordinators' and customer service representatives' demographics:

	Customer Care Coordinator	Customer Service Representative
Average age	40	40
Gender ratio	Male, 25.4% Female, 74.6%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 22.2% Asian, 6.4% White, 53.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care coordinator and customer service representative duties and responsibilities

Customer care coordinator example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Re-created documents for the copy using Microsoft excel, PowerPoint and word.
Receive calls and help customers troubleshoot issues
Verify customers HIPAA information prior to discussing customer information.
Create and present PowerPoint presentations to medical professionals to generate a clear understanding of practice protocols.
Establish and maintain effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Customer care coordinator vs customer service representative skills

Common customer care coordinator skills

Customer Care, 18%
Home Health, 14%
Functional Mobility, 7%
Patients, 7%
Service Calls, 5%
Outbound Calls, 4%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Office and Administrative Industry
Customer Care Coordinator
Customer Care Coordinator vs Customer Service Representative

Updated January 8, 2025

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