Customer care manager vs customer care supervisor

The differences between customer care managers and customer care supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer care manager and a customer care supervisor. Additionally, a customer care supervisor has an average salary of $42,702, which is higher than the $41,181 average annual salary of a customer care manager.

The top three skills for a customer care manager include patients, home health and social work. The most important skills for a customer care supervisor are customer satisfaction, process improvement, and corrective action.

Customer care manager vs customer care supervisor overview

	Customer Care Manager	Customer Care Supervisor
Yearly salary	$41,181	$42,702
Hourly rate	$19.80	$20.53
Growth rate	8%	-4%
Number of jobs	129,140	227,154
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a customer care manager do?

A customer care manager is primarily in charge of the customer care team that ensures that all clients are satisfied with a company's products and services. Moreover, a customer care manager's responsibilities typically revolve around conducting assessments of employee performances, resolving complex issues and concerns, managing schedules, delegating tasks, and producing progress reports and presentations. There are also instances when one must respond to calls and correspondence and report to supervisors. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals while implementing the company's policies and regulations.

What does a customer care supervisor do?

A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties. They also work closely with the senior management to identify business opportunities and services that would generate more revenue resources for the business and increase profits.

Customer care manager vs customer care supervisor salary

Customer care managers and customer care supervisors have different pay scales, as shown below.

	Customer Care Manager	Customer Care Supervisor
Average salary	$41,181	$42,702
Salary range	Between $28,000 And $59,000	Between $30,000 And $59,000
Highest paying City	Olympia, WA	-
Highest paying state	Washington	-
Best paying company	Adobe	-
Best paying industry	Telecommunication	-

Differences between customer care manager and customer care supervisor education

There are a few differences between a customer care manager and a customer care supervisor in terms of educational background:

	Customer Care Manager	Customer Care Supervisor
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer care manager vs customer care supervisor demographics

Here are the differences between customer care managers' and customer care supervisors' demographics:

	Customer Care Manager	Customer Care Supervisor
Average age	47	47
Gender ratio	Male, 38.1% Female, 61.9%	Male, 44.1% Female, 55.9%
Race ratio	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between customer care manager and customer care supervisor duties and responsibilities

Customer care manager example responsibilities.

Create and manage department documentation to meet ISO and FDA regulations.
Manage and complete projects that are assigned to the CSM group.
Plan, organize and manage all Medicare and Medicaid call center activities.
Manage relationships with vendors including, vendor selection, contract negotiations, escalations and SLA oversight and remediation.
Lead the redesign of IVR functionality leading to $700K in annual savings and less than a year ROI.
Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.

Customer care supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Conduct team member annual evaluations, disciplinary actions and reconcile weekly payroll.
Monitor and conduct activities in accordance to HIPPA standards.
Train on HIPPA to protect members privacy at all times.
Ensure member privacy and confidentiality in accordance with HIPAA regulations/ laws.
Supervise assigned agents' payroll and correct incorrect entries to assure payroll accuracy.

Customer care manager vs customer care supervisor skills

Common customer care manager skills

Patients, 16%
Home Health, 12%
Social Work, 11%
Community Resources, 8%
Discharge Planning, 6%
Data Entry, 4%

Common customer care supervisor skills

Customer Satisfaction, 6%
Process Improvement, 6%
Corrective Action, 6%
Customer Complaints, 5%
Quality Standards, 5%
Work Ethic, 5%

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Office and Administrative Industry
Customer Care Manager
Customer Care Manager vs Customer Care Supervisor

Updated January 8, 2025

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