Customer care manager vs customer experience manager

Differences between customer care manager and customer experience manager duties and responsibilities

Customer care manager example responsibilities.

• Create and manage department documentation to meet ISO and FDA regulations.
• Manage and complete projects that are assigned to the CSM group.
• Plan, organize and manage all Medicare and Medicaid call center activities.
• Manage relationships with vendors including, vendor selection, contract negotiations, escalations and SLA oversight and remediation.
• Lead the redesign of IVR functionality leading to $700K in annual savings and less than a year ROI.
• Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.
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Customer experience manager example responsibilities.

• Manage the daily schedule and logistics for field technicians to achieve both cost effectiveness and company profitability.
• Manage corporate Lexus training for all eligible associates at the dealership level.
• Launch, manage, and edit web content of store s Facebook page.
• Handle administrative duties, maintain employee files, hire new employees, and manage payroll and employee scheduling.
• Manage medical profession clients and supervise staff in the preparation of client financial statements, Medicare cost reports and tax returns.
• Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
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