Customer care manager vs customer service leader

The differences between customer care managers and customer service leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer care manager and a customer service leader. Additionally, a customer care manager has an average salary of $41,181, which is higher than the $33,791 average annual salary of a customer service leader.

The top three skills for a customer care manager include patients, home health and social work. The most important skills for a customer service leader are POS, sales floor, and store management.

Customer care manager vs customer service leader overview

	Customer Care Manager	Customer Service Leader
Yearly salary	$41,181	$33,791
Hourly rate	$19.80	$16.25
Growth rate	8%	-4%
Number of jobs	129,140	301,338
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 39%
Average age	47	47
Years of experience	6	6

What does a customer care manager do?

A customer care manager is primarily in charge of the customer care team that ensures that all clients are satisfied with a company's products and services. Moreover, a customer care manager's responsibilities typically revolve around conducting assessments of employee performances, resolving complex issues and concerns, managing schedules, delegating tasks, and producing progress reports and presentations. There are also instances when one must respond to calls and correspondence and report to supervisors. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals while implementing the company's policies and regulations.

What does a customer service leader do?

A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.

Customer care manager vs customer service leader salary

Customer care managers and customer service leaders have different pay scales, as shown below.

	Customer Care Manager	Customer Service Leader
Average salary	$41,181	$33,791
Salary range	Between $28,000 And $59,000	Between $27,000 And $41,000
Highest paying City	Olympia, WA	Tacoma, WA
Highest paying state	Washington	Washington
Best paying company	Adobe	University of California, Berkeley
Best paying industry	Telecommunication	Transportation

Differences between customer care manager and customer service leader education

There are a few differences between a customer care manager and a customer service leader in terms of educational background:

	Customer Care Manager	Customer Service Leader
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer care manager vs customer service leader demographics

Here are the differences between customer care managers' and customer service leaders' demographics:

	Customer Care Manager	Customer Service Leader
Average age	47	47
Gender ratio	Male, 38.1% Female, 61.9%	Male, 32.9% Female, 67.1%
Race ratio	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between customer care manager and customer service leader duties and responsibilities

Customer care manager example responsibilities.

Create and manage department documentation to meet ISO and FDA regulations.
Manage and complete projects that are assigned to the CSM group.
Plan, organize and manage all Medicare and Medicaid call center activities.
Manage relationships with vendors including, vendor selection, contract negotiations, escalations and SLA oversight and remediation.
Lead the redesign of IVR functionality leading to $700K in annual savings and less than a year ROI.
Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.

Customer service leader example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Use of multiple computer programs like word, excel, PowerPoint, PowerBooks, spreadsheets, etc.
Assist owner with the testing and implementation of retail POS system; establish inventory, pricing, and hot key entry.
Maintain current knowledge of Kansas Medicaid guidelines and claims processing regulations.
Accommodate the medical needs of Medicaid and Molina beneficiaries within the immigrant community.
Provide training to client base including operating procedural upgrades to meet ISO certification standards.

Customer care manager vs customer service leader skills

Common customer care manager skills

Patients, 16%
Home Health, 12%
Social Work, 11%
Community Resources, 8%
Discharge Planning, 6%
Data Entry, 4%

Common customer service leader skills

POS, 11%
Sales Floor, 10%
Store Management, 9%
Product Knowledge, 9%
Strong Customer Service, 7%
Customer Transactions, 6%

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Office and Administrative Industry
Customer Care Manager
Customer Care Manager vs Customer Service Leader

Updated January 8, 2025

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