Customer care manager vs customer service supervisor

The differences between customer care managers and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer care manager and a customer service supervisor. Additionally, a customer care manager has an average salary of $41,181, which is higher than the $38,792 average annual salary of a customer service supervisor.

The top three skills for a customer care manager include patients, home health and social work. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.

Customer care manager vs customer service supervisor overview

	Customer Care Manager	Customer Service Supervisor
Yearly salary	$41,181	$38,792
Hourly rate	$19.80	$18.65
Growth rate	8%	-4%
Number of jobs	129,140	233,004
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

What does a customer care manager do?

A customer care manager is primarily in charge of the customer care team that ensures that all clients are satisfied with a company's products and services. Moreover, a customer care manager's responsibilities typically revolve around conducting assessments of employee performances, resolving complex issues and concerns, managing schedules, delegating tasks, and producing progress reports and presentations. There are also instances when one must respond to calls and correspondence and report to supervisors. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals while implementing the company's policies and regulations.

What does a customer service supervisor do?

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

Customer care manager vs customer service supervisor salary

Customer care managers and customer service supervisors have different pay scales, as shown below.

	Customer Care Manager	Customer Service Supervisor
Average salary	$41,181	$38,792
Salary range	Between $28,000 And $59,000	Between $27,000 And $53,000
Highest paying City	Olympia, WA	New York, NY
Highest paying state	Washington	Maryland
Best paying company	Adobe	Schneider Electric Industrial Services
Best paying industry	Telecommunication	Finance

Differences between customer care manager and customer service supervisor education

There are a few differences between a customer care manager and a customer service supervisor in terms of educational background:

	Customer Care Manager	Customer Service Supervisor
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer care manager vs customer service supervisor demographics

Here are the differences between customer care managers' and customer service supervisors' demographics:

	Customer Care Manager	Customer Service Supervisor
Average age	47	47
Gender ratio	Male, 38.1% Female, 61.9%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between customer care manager and customer service supervisor duties and responsibilities

Customer care manager example responsibilities.

Create and manage department documentation to meet ISO and FDA regulations.
Manage and complete projects that are assigned to the CSM group.
Plan, organize and manage all Medicare and Medicaid call center activities.
Manage relationships with vendors including, vendor selection, contract negotiations, escalations and SLA oversight and remediation.
Lead the redesign of IVR functionality leading to $700K in annual savings and less than a year ROI.
Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Customer care manager vs customer service supervisor skills

Common customer care manager skills

Patients, 16%
Home Health, 12%
Social Work, 11%
Community Resources, 8%
Discharge Planning, 6%
Data Entry, 4%

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

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Office and Administrative Industry
Customer Care Manager
Customer Care Manager vs Customer Service Supervisor

Updated January 8, 2025

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