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Customer complaint service supervisor vs customer service consultant

The differences between customer complaint service supervisors and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer complaint service supervisor and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $32,891 average annual salary of a customer complaint service supervisor.

The top three skills for a customer complaint service supervisor include customer complaints, inbound calls and front desk. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.

Customer complaint service supervisor vs customer service consultant overview

Customer Complaint Service SupervisorCustomer Service Consultant
Yearly salary$32,891$37,471
Hourly rate$15.81$18.01
Growth rate-4%-4%
Number of jobs161,433225,026
Job satisfaction--
Most common degreeBachelor's Degree, 40%Bachelor's Degree, 46%
Average age4040
Years of experience1212

Customer complaint service supervisor vs customer service consultant salary

Customer complaint service supervisors and customer service consultants have different pay scales, as shown below.

Customer Complaint Service SupervisorCustomer Service Consultant
Average salary$32,891$37,471
Salary rangeBetween $25,000 And $41,000Between $20,000 And $68,000
Highest paying City-Hartford, CT
Highest paying state-Connecticut
Best paying company-Accenture
Best paying industry-Technology

Differences between customer complaint service supervisor and customer service consultant education

There are a few differences between a customer complaint service supervisor and a customer service consultant in terms of educational background:

Customer Complaint Service SupervisorCustomer Service Consultant
Most common degreeBachelor's Degree, 40%Bachelor's Degree, 46%
Most common majorBusinessBusiness
Most common college--

Customer complaint service supervisor vs customer service consultant demographics

Here are the differences between customer complaint service supervisors' and customer service consultants' demographics:

Customer Complaint Service SupervisorCustomer Service Consultant
Average age4040
Gender ratioMale, 32.7% Female, 67.3%Male, 36.8% Female, 63.2%
Race ratioBlack or African American, 10.1% Unknown, 5.1% Hispanic or Latino, 20.5% Asian, 5.1% White, 58.5% American Indian and Alaska Native, 0.7%Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8%
LGBT Percentage7%7%

Differences between customer complaint service supervisor and customer service consultant duties and responsibilities

Customer complaint service supervisor example responsibilities.

  • Manage and calculate daily cash deposits and prepare daily payroll ledgers.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Customer service consultant example responsibilities.

  • Manage call center productivity levels by maintaining CSR schedule adherence.
  • Develop and track discharge of customer orders, troubleshoot problems face by customers and ensure full customer satisfaction.
  • Work directly with support specialist to ensure customer's appointment windows and schedule new appointments.
  • Enjoy fast-pace environment with opportunity to troubleshoot and overcome challenges.
  • Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of rooms and booking reservations.
  • Perform daily closeout procedures on POS.
    • Show more

Customer complaint service supervisor vs customer service consultant skills

Common customer complaint service supervisor skills
  • Customer Complaints, 18%
  • Inbound Calls, 16%
  • Front Desk, 11%
  • Customer Satisfaction, 10%
  • Customer Orders, 8%
  • Customer Calls, 8%
Common customer service consultant skills
  • Strong Customer Service, 50%
  • Customer Service, 11%
  • Strong Problem-Solving, 5%
  • Customer Calls, 4%
  • Troubleshoot, 4%
  • Customer Inquiries, 3%

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Updated January 8, 2025

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