Customer complaint service supervisor vs customer service representative

The differences between customer complaint service supervisors and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer complaint service supervisor and a customer service representative. Additionally, a customer complaint service supervisor has an average salary of $32,891, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a customer complaint service supervisor include customer complaints, inbound calls and front desk. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Customer complaint service supervisor vs customer service representative overview

	Customer Complaint Service Supervisor	Customer Service Representative
Yearly salary	$32,891	$32,260
Hourly rate	$15.81	$15.51
Growth rate	-4%	-4%
Number of jobs	161,433	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 40%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

Customer complaint service supervisor vs customer service representative salary

Customer complaint service supervisors and customer service representatives have different pay scales, as shown below.

	Customer Complaint Service Supervisor	Customer Service Representative
Average salary	$32,891	$32,260
Salary range	Between $25,000 And $41,000	Between $25,000 And $41,000
Highest paying City	-	Des Moines, WA
Highest paying state	-	Washington
Best paying company	-	Oracle
Best paying industry	-	Insurance

Differences between customer complaint service supervisor and customer service representative education

There are a few differences between a customer complaint service supervisor and a customer service representative in terms of educational background:

	Customer Complaint Service Supervisor	Customer Service Representative
Most common degree	Bachelor's Degree, 40%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Customer complaint service supervisor vs customer service representative demographics

Here are the differences between customer complaint service supervisors' and customer service representatives' demographics:

	Customer Complaint Service Supervisor	Customer Service Representative
Average age	40	40
Gender ratio	Male, 32.7% Female, 67.3%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 10.1% Unknown, 5.1% Hispanic or Latino, 20.5% Asian, 5.1% White, 58.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer complaint service supervisor and customer service representative duties and responsibilities

Customer complaint service supervisor example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Customer complaint service supervisor vs customer service representative skills

Common customer complaint service supervisor skills

Customer Complaints, 18%
Inbound Calls, 16%
Front Desk, 11%
Customer Satisfaction, 10%
Customer Orders, 8%
Customer Calls, 8%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Customer Complaint Service Supervisor
Customer Complaint Service Supervisor vs Customer Service Representative

Updated January 8, 2025

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