Customer complaint service supervisor vs customer service supervisor

The differences between customer complaint service supervisors and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer complaint service supervisor, becoming a customer service supervisor takes usually requires 4-6 years. Additionally, a customer service supervisor has an average salary of $38,792, which is higher than the $32,891 average annual salary of a customer complaint service supervisor.

The top three skills for a customer complaint service supervisor include customer complaints, inbound calls and front desk. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.

Customer complaint service supervisor vs customer service supervisor overview

	Customer Complaint Service Supervisor	Customer Service Supervisor
Yearly salary	$32,891	$38,792
Hourly rate	$15.81	$18.65
Growth rate	-4%	-4%
Number of jobs	161,433	233,004
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 44%
Average age	40	47
Years of experience	12	6

Customer complaint service supervisor vs customer service supervisor salary

Customer complaint service supervisors and customer service supervisors have different pay scales, as shown below.

	Customer Complaint Service Supervisor	Customer Service Supervisor
Average salary	$32,891	$38,792
Salary range	Between $25,000 And $41,000	Between $27,000 And $53,000
Highest paying City	-	New York, NY
Highest paying state	-	Maryland
Best paying company	-	Schneider Electric Industrial Services
Best paying industry	-	Finance

Differences between customer complaint service supervisor and customer service supervisor education

There are a few differences between a customer complaint service supervisor and a customer service supervisor in terms of educational background:

	Customer Complaint Service Supervisor	Customer Service Supervisor
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	-	California State University - Bakersfield

Customer complaint service supervisor vs customer service supervisor demographics

Here are the differences between customer complaint service supervisors' and customer service supervisors' demographics:

	Customer Complaint Service Supervisor	Customer Service Supervisor
Average age	40	47
Gender ratio	Male, 32.7% Female, 67.3%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 10.1% Unknown, 5.1% Hispanic or Latino, 20.5% Asian, 5.1% White, 58.5% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	8%

Differences between customer complaint service supervisor and customer service supervisor duties and responsibilities

Customer complaint service supervisor example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Customer complaint service supervisor vs customer service supervisor skills

Common customer complaint service supervisor skills

Customer Complaints, 18%
Inbound Calls, 16%
Front Desk, 11%
Customer Satisfaction, 10%
Customer Orders, 8%
Customer Calls, 8%

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

Customer Complaint Service Supervisor vs. similar jobs

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Customer Complaint Service Supervisor
Customer Complaint Service Supervisor vs Customer Service Supervisor

Updated January 8, 2025

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