Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer engagement managers and customer success managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer engagement manager, becoming a customer success manager takes usually requires 6-8 years. Additionally, a customer engagement manager has an average salary of $115,367, which is higher than the $93,820 average annual salary of a customer success manager.
The top three skills for a customer engagement manager include PET, direct reports and project management. The most important skills for a customer success manager are client facing, cloud, and account management.
| Customer Engagement Manager | Customer Success Manager | |
| Yearly salary | $115,367 | $93,820 |
| Hourly rate | $55.46 | $45.11 |
| Growth rate | 5% | 5% |
| Number of jobs | 49,606 | 95,053 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 78% |
| Average age | 47 | 46 |
| Years of experience | 6 | 8 |
A customer engagement manager is responsible for building positive relationships with clients by serving as their primary point of contact. Their responsibilities revolve around responding to inquiries and concerns, assisting clients in various services, determining opportunities to offer and sell products, and processing payments, all while ensuring their adherence to contracts and agreements. They must also produce progress reports, prepare presentations, handle calls and correspondence, and generate new leads. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and regulations.
A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.
Customer engagement managers and customer success managers have different pay scales, as shown below.
| Customer Engagement Manager | Customer Success Manager | |
| Average salary | $115,367 | $93,820 |
| Salary range | Between $77,000 And $172,000 | Between $61,000 And $142,000 |
| Highest paying City | Washington, DC | Redwood City, CA |
| Highest paying state | Rhode Island | California |
| Best paying company | Accenture | VMware |
| Best paying industry | Technology | Technology |
There are a few differences between a customer engagement manager and a customer success manager in terms of educational background:
| Customer Engagement Manager | Customer Success Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 78% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between customer engagement managers' and customer success managers' demographics:
| Customer Engagement Manager | Customer Success Manager | |
| Average age | 47 | 46 |
| Gender ratio | Male, 47.4% Female, 52.6% | Male, 54.9% Female, 45.1% |
| Race ratio | Black or African American, 9.1% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 6.0% White, 62.3% American Indian and Alaska Native, 0.7% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 8% | 7% |