Customer experience associate vs customer care representative

The differences between customer experience associates and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer experience associate and a customer care representative. Additionally, a customer care representative has an average salary of $32,912, which is higher than the $27,830 average annual salary of a customer experience associate.

The top three skills for a customer experience associate include customer service, customer inquiries and cash handling. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Customer experience associate vs customer care representative overview

	Customer Experience Associate	Customer Care Representative
Yearly salary	$27,830	$32,912
Hourly rate	$13.38	$15.82
Growth rate	-4%	-4%
Number of jobs	199,193	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a customer experience associate do?

A customer experience associate mostly works in the retail and finance industries. Primarily, they ensure that a customer who patronizes and buys with the company's products and services have a good experience. It is part of their responsibility to pleasantly greeting guests, assisting them in finding products, interacting with customers by asking what service they are looking for, and resolve complaints. In addition, they are always good at communication and trained to interact with customers and ensure customer satisfaction.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Customer experience associate vs customer care representative salary

Customer experience associates and customer care representatives have different pay scales, as shown below.

	Customer Experience Associate	Customer Care Representative
Average salary	$27,830	$32,912
Salary range	Between $15,000 And $49,000	Between $26,000 And $40,000
Highest paying City	Boston, MA	Urban Honolulu, HI
Highest paying state	Massachusetts	Hawaii
Best paying company	Boehringer Ingelheim	Philadelphia Corporation for Aging
Best paying industry	Automotive	Automotive

Differences between customer experience associate and customer care representative education

There are a few differences between a customer experience associate and a customer care representative in terms of educational background:

	Customer Experience Associate	Customer Care Representative
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer experience associate vs customer care representative demographics

Here are the differences between customer experience associates' and customer care representatives' demographics:

	Customer Experience Associate	Customer Care Representative
Average age	40	40
Gender ratio	Male, 31.6% Female, 68.4%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 11.7% Unknown, 5.8% Hispanic or Latino, 19.4% Asian, 7.5% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer experience associate and customer care representative duties and responsibilities

Customer experience associate example responsibilities.

Manage compliance with monthly branch alarm tests, teller drawer and ATM audits.
Manage call center productivity levels by maintaining CSR schedule adherence.
Treat every customer with respect & compassion.
Handle POS cash register which involve soliciting credit.
Give accurate information, answer questions and troubleshoot issues.
Ensure new team members are properly train on cross-selling techniques.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Customer experience associate vs customer care representative skills

Common customer experience associate skills

Customer Service, 18%
Customer Inquiries, 13%
Cash Handling, 9%
Customer Expectations, 9%
Product Knowledge, 5%
Data Entry, 4%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Office and Administrative Industry
Customer Experience Associate
Customer Experience Associate vs Customer Care Representative

Updated January 8, 2025

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