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The differences between customer relations representatives and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations representative and a certified medical technician. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $38,632 average annual salary of a customer relations representative.
The top three skills for a customer relations representative include customer relations, customer complaints and team-oriented environment. The most important skills for a certified medical technician are patients, vital signs, and CPR.
| Customer Relations Representative | Certified Medical Technician | |
| Yearly salary | $38,632 | $38,859 |
| Hourly rate | $18.57 | $18.68 |
| Growth rate | -4% | 5% |
| Number of jobs | 235,295 | 164,424 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 28% |
| Average age | 40 | 44 |
| Years of experience | 12 | 12 |
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.
Customer relations representatives and certified medical technicians have different pay scales, as shown below.
| Customer Relations Representative | Certified Medical Technician | |
| Average salary | $38,632 | $38,859 |
| Salary range | Between $29,000 And $50,000 | Between $28,000 And $53,000 |
| Highest paying City | New York, NY | Denton, TX |
| Highest paying state | New Jersey | Alaska |
| Best paying company | Cook Children's Medical Center | Favorite Healthcare Staffing |
| Best paying industry | Finance | Health Care |
There are a few differences between a customer relations representative and a certified medical technician in terms of educational background:
| Customer Relations Representative | Certified Medical Technician | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 28% |
| Most common major | Business | Nursing |
| Most common college | - | University of Connecticut |
Here are the differences between customer relations representatives' and certified medical technicians' demographics:
| Customer Relations Representative | Certified Medical Technician | |
| Average age | 40 | 44 |
| Gender ratio | Male, 29.8% Female, 70.2% | Male, 20.4% Female, 79.6% |
| Race ratio | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% | Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 8% |