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The differences between customer relations representatives and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations representative and a client representative. Additionally, a client representative has an average salary of $41,785, which is higher than the $38,632 average annual salary of a customer relations representative.
The top three skills for a customer relations representative include customer relations, customer complaints and team-oriented environment. The most important skills for a client representative are customer service, phone calls, and client accounts.
| Customer Relations Representative | Client Representative | |
| Yearly salary | $38,632 | $41,785 |
| Hourly rate | $18.57 | $20.09 |
| Growth rate | -4% | -4% |
| Number of jobs | 235,295 | 238,735 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 61% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.
Customer relations representatives and client representatives have different pay scales, as shown below.
| Customer Relations Representative | Client Representative | |
| Average salary | $38,632 | $41,785 |
| Salary range | Between $29,000 And $50,000 | Between $28,000 And $60,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | Cook Children's Medical Center | IBM |
| Best paying industry | Finance | Technology |
There are a few differences between a customer relations representative and a client representative in terms of educational background:
| Customer Relations Representative | Client Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relations representatives' and client representatives' demographics:
| Customer Relations Representative | Client Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.8% Female, 70.2% | Male, 40.6% Female, 59.4% |
| Race ratio | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |