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The differences between customer relations representatives and customer relations coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations representative and a customer relations coordinator. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $37,953 average annual salary of a customer relations coordinator.
The top three skills for a customer relations representative include customer relations, customer complaints and team-oriented environment. The most important skills for a customer relations coordinator are customer service, customer relations, and customer satisfaction.
| Customer Relations Representative | Customer Relations Coordinator | |
| Yearly salary | $38,632 | $37,953 |
| Hourly rate | $18.57 | $18.25 |
| Growth rate | -4% | -4% |
| Number of jobs | 235,295 | 177,951 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
A customer relations coordinator oversees a company's customer service programs, ensuring clients receive optimal support and service. They conduct market research and analysis, study client feedback, organize customer loyalty incentives, coordinate customer service teams, establish programs, supervise staff performance, and solve issues and concerns when any arise. They may also communicate directly with clients to assist them by answering inquiries, solving problems and concerns, issuing refunds or product replacements, offering discounts, and promoting products or services.
Customer relations representatives and customer relations coordinators have different pay scales, as shown below.
| Customer Relations Representative | Customer Relations Coordinator | |
| Average salary | $38,632 | $37,953 |
| Salary range | Between $29,000 And $50,000 | Between $27,000 And $52,000 |
| Highest paying City | New York, NY | Oakland, CA |
| Highest paying state | New Jersey | Alaska |
| Best paying company | Cook Children's Medical Center | World Fuel Services |
| Best paying industry | Finance | Automotive |
There are a few differences between a customer relations representative and a customer relations coordinator in terms of educational background:
| Customer Relations Representative | Customer Relations Coordinator | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relations representatives' and customer relations coordinators' demographics:
| Customer Relations Representative | Customer Relations Coordinator | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.8% Female, 70.2% | Male, 34.1% Female, 65.9% |
| Race ratio | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.9% White, 54.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |