Customer relations representative vs enrollment representative

The differences between customer relations representatives and enrollment representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations representative and an enrollment representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $31,463 average annual salary of an enrollment representative.

The top three skills for a customer relations representative include customer relations, customer complaints and team-oriented environment. The most important skills for an enrollment representative are home health, customer service, and data entry.

Customer relations representative vs enrollment representative overview

	Customer Relations Representative	Enrollment Representative
Yearly salary	$38,632	$31,463
Hourly rate	$18.57	$15.13
Growth rate	-4%	-4%
Number of jobs	235,295	185,567
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

What does a customer relations representative do?

A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.

What does an enrollment representative do?

An enrollment representative directly communicates with clients when it comes to enrollment programs. Although their duties vary on their place or industry of employment, it typically includes helping enrollees understand the program requirements and rules, reaching out to enrollees to provide updates, gathering and processing applications, answering inquiries, and collecting payments when necessary. They also perform clerical tasks such as preparing and processing documents, updating databases, and maintaining records. Moreover, an enrollment representative must maintain an active communication line with staff for a smooth and efficient workflow.

Customer relations representative vs enrollment representative salary

Customer relations representatives and enrollment representatives have different pay scales, as shown below.

	Customer Relations Representative	Enrollment Representative
Average salary	$38,632	$31,463
Salary range	Between $29,000 And $50,000	Between $25,000 And $38,000
Highest paying City	New York, NY	Temecula, CA
Highest paying state	New Jersey	California
Best paying company	Cook Children's Medical Center	Curry College
Best paying industry	Finance	Non Profits

Differences between customer relations representative and enrollment representative education

There are a few differences between a customer relations representative and an enrollment representative in terms of educational background:

	Customer Relations Representative	Enrollment Representative
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Customer relations representative vs enrollment representative demographics

Here are the differences between customer relations representatives' and enrollment representatives' demographics:

	Customer Relations Representative	Enrollment Representative
Average age	40	40
Gender ratio	Male, 29.8% Female, 70.2%	Male, 29.1% Female, 70.9%
Race ratio	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7%	Black or African American, 9.6% Unknown, 5.4% Hispanic or Latino, 21.8% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer relations representative and enrollment representative duties and responsibilities

Customer relations representative example responsibilities.

Lead upselling program initiatives that elevate company revenue.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Monitor and coach CRA'S on calls to meet the clients expectations.
Demonstrate superb organizational and multitasking abilities
Work closely with QA to develop use cases, review test cases and track feature bugs.
Assist as needed maintaining meeting minutes, working with QA to identify and track bugs and other projects as assigned.

Enrollment representative example responsibilities.

Achieve excellent customer satisfaction ratings as documented by CIGNA surveys.
Audit all tickets for proper labs, correct ICD-9 coding and CPT coding.
Learned ICD-9 codes and medical billing to insure prompt and accurate processing of claims.
Resolve claims by verifying CPT and ICD-9 coding and the expected reimbursement per contractual agreements with varying insurance providers.
Proofread any errors than may occur, fax, file, track all PCP forms
Adhere to all key audit controls and comply with all establish standards associate with HIPAA, SOX and SAS70.

Customer relations representative vs enrollment representative skills

Common customer relations representative skills

Customer Relations, 10%
Customer Complaints, 8%
Team-Oriented Environment, 7%
Propane, 6%
Customer Retention, 6%
Schedule Appointments, 5%

Common enrollment representative skills

Home Health, 22%
Customer Service, 18%
Data Entry, 10%
Patients, 6%
CMS, 4%
Enrollment Process, 4%

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Customer Relations Representative
Customer Relations Representative vs Enrollment Representative

Updated January 8, 2025

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