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The differences between customer relations representatives and service center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations representative and a service center representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $33,420 average annual salary of a service center representative.
The top three skills for a customer relations representative include customer relations, customer complaints and team-oriented environment. The most important skills for a service center representative are patients, HR, and customer calls.
| Customer Relations Representative | Service Center Representative | |
| Yearly salary | $38,632 | $33,420 |
| Hourly rate | $18.57 | $16.07 |
| Growth rate | -4% | -4% |
| Number of jobs | 235,295 | 196,101 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 56% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
A service center representative is responsible for providing the highest customer satisfaction by responding to the customers' inquiries and concerns and resolving complaints. Service center representatives may also sell products and services to the customers according to their needs and specifications. They also handle orders and payments, process replacements, and issue refunds as necessary. A service center representative must have excellent communication and organizational skills, especially in utilizing various computer applications to log customer information and create resolution reports for reference.
Customer relations representatives and service center representatives have different pay scales, as shown below.
| Customer Relations Representative | Service Center Representative | |
| Average salary | $38,632 | $33,420 |
| Salary range | Between $29,000 And $50,000 | Between $26,000 And $41,000 |
| Highest paying City | New York, NY | Alameda, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Cook Children's Medical Center | Cisco |
| Best paying industry | Finance | Insurance |
There are a few differences between a customer relations representative and a service center representative in terms of educational background:
| Customer Relations Representative | Service Center Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relations representatives' and service center representatives' demographics:
| Customer Relations Representative | Service Center Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.8% Female, 70.2% | Male, 30.6% Female, 69.4% |
| Race ratio | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% | Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |