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The differences between customer relationship management managers and business development directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 8-10 years to become both a customer relationship management manager and a business development director. Additionally, a business development director has an average salary of $117,784, which is higher than the $102,945 average annual salary of a customer relationship management manager.
The top three skills for a customer relationship management manager include analytics, salesforce and digital marketing. The most important skills for a business development director are healthcare, CRM, and patients.
| Customer Relationship Management Manager | Business Development Director | |
| Yearly salary | $102,945 | $117,784 |
| Hourly rate | $49.49 | $56.63 |
| Growth rate | 10% | 10% |
| Number of jobs | 127,674 | 153,601 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 74% |
| Average age | 39 | 39 |
| Years of experience | 10 | 10 |
A customer relationship management manager is responsible for maintaining a healthy and long-term business relationship with customers and business partners to keep a positive reputation for the company and increase its market reliability. Customer relationship management managers analyze business functions and identify new business opportunities for revenue resources, as well as offering new services to the clients according to their interests. They also handle contract negotiations, respond to the clients' inquiries and concerns, and resolve complaints immediately.
A business development director specializes in crafting plans and strategies to develop the relationship between the brand, clients, and other key characters in the industry. It is their responsibility to examine and understand everything about the brand and figure out which areas require improvement or changes. They must also conduct a thorough marketing analysis and remain updated on the latest trends in the market to identify new opportunities that would improve customer satisfaction. Furthermore, they must also communicate with all clients, even appear on public gatherings to strengthen brand awareness.
Customer relationship management managers and business development directors have different pay scales, as shown below.
| Customer Relationship Management Manager | Business Development Director | |
| Average salary | $102,945 | $117,784 |
| Salary range | Between $74,000 And $141,000 | Between $72,000 And $192,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | New Mexico |
| Best paying company | Apple | alliantgroup |
| Best paying industry | Professional | Finance |
There are a few differences between a customer relationship management manager and a business development director in terms of educational background:
| Customer Relationship Management Manager | Business Development Director | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 74% |
| Most common major | Business | Business |
| Most common college | University of Georgia | University of Georgia |
Here are the differences between customer relationship management managers' and business development directors' demographics:
| Customer Relationship Management Manager | Business Development Director | |
| Average age | 39 | 39 |
| Gender ratio | Male, 60.3% Female, 39.7% | Male, 72.3% Female, 27.7% |
| Race ratio | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 10% |